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Do you have files saved in each private home folders from all the ReadyCLOUD users on your system? If yes, back them up then 'Leave' the cloud and re-login your ReadyCLOUD admin account.
@LS0154 Please try the suggested steps above and let us know what happens.
I tried , nothing better . I already had the hotline and spent an hour (changing cloud my username, re initialization NAS .. ) short not serious from Netgear
Since it works on Windows, can you try uninstalling the ReadyCloud app from the iOS and Android devices then reinstall, it should be the latest that is currently posted. Then login your myNetgear account. It should be in an email format.
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I uninstalled reinstalled : not better. I was still able to connect to my mac via remote Readycloud but with my administrator password , not the password Readycloud , bizarre . Incidentally new version of the cloud , HL made me change my Readycloud username, and I think that since there is no mixing home but at Netgear . At Netgear because I aui good access to the local network admin page with my registered administrator credentials to Readycloud Readycloud with my credentials , but oddly on my mac via remote internet Readycloud Readycloud with my ID and my admin password. On my Samsung tablet I have my app displayed NAS (with Readycloud identifiers) but messages endlessly updating, and on this tablet via Readycloud web page that's good. So either problems with Readycloud iPhone and Android applications to be?
You have a Mac computer or an iOS device? You mentioned you can connect to the ReadyNAS via ReadyCloud app using your admin password, are you referring to the admin account that you use to log in to the admin page or the ReadyCloud account that you entered under Cloud tab's ReadyCloud settings of the admin page?
@BrianL2 Tried it a few times, nothing works. No Matter what I try, I see my NAS in the App and the connection is trying endlessly. My Windows 7 Computer is connecting, but he is in the same LAN as the NAS. The Apps (iPhone and iPad) don't work, even if they are in the same WLAN as the NAS.
Yesterday I recognized that my iPhone has uploaded a few photos to the NAS. That was around the first time I tried to connect. At one of my first tries to connect, I saw the folders. So a connection must have happened at least once.
To be clear, I never had my ReadyCloud running with a ReadyCloud Account. The First time I activated ReadyCloud, I already had a MyNetgear Account. With the first activation, my OS was already at 6.5.0.
