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iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

Deo3000
Aspirant

iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

ReadyCloud in the iPhone does not connect internally (when I am in the same network). ReadyCloud in the iPhone can connect when in the Celular network or in another WiFi. 

ReadyCloud in the Mac can connect internally.

ReadyCloud in the browser works internally and outside. 

I  can connect using the <IP>/admin also.

I already forward the port, set an static IP address, enable/disable encryption without success. 

What is the solution? 

Model: RN10400|ReadyNAS 100 Series 4-Bay (Diskless)
Message 1 of 13

Accepted Solutions
JohnCM_S
NETGEAR Employee Retired

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

@Deo3000, @Radek71

 

There is new version for the Readycloud app for iOS (2.0.2). You may try installing that version and see if that will resolve the issue.

 

Regards,

View solution in original post

Message 11 of 13

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JohnCM_S
NETGEAR Employee Retired

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

Hi Deo3000,

 

Welcome to the Community!

 

1. What is the version of the ReadyCLOUDapp installed on your iPhone? 

2. Are you able to access NAS via ReadyCLOUD portal using your iPhone's web browser?

3. If you have another iOS device, are you getting the same issue as well on the ReadyCLOUD app?

 

Regards,

Message 2 of 13
Deo3000
Aspirant

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

Hi John

1. What is the version of the ReadyCLOUDapp installed on your iPhone? 

Version 2.0.1,(2040)

2. Are you able to access NAS via ReadyCLOUD portal using your iPhone's web browser?

Yes, I can connect with my IPhone web browser using the readycloud.netgear.com and directly <ip>

3. If you have another iOS device, are you getting the same issue as well on the ReadyCLOUD app?

Yes, I have an iPad

Message 3 of 13
Radek71
Aspirant

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

Hi John,

 

I have exactly the same problem:

- ReadyCloud connection works fine from web browser - internal (home) network and also internet.

- ReadyCloud connection works fine from Android device - internal (home) network and also internet (wifi or LTE). App version is 1.2.11 (last one).

- ReadyCloud connection works fine from iOS device iPhone and iPad - external network, internet (wifi or LTE). App version is 2.0.1 (last one).

- ReadyCloud connection does not work from iOS device iPhone and iPad - internal (home) network. App version is 2.0.1 (last one). There is information window: Error/Network error occured.

 

Regards

Radek

Model: RN102|ReadyNAS 100 Series
Message 4 of 13
JohnCM_S
NETGEAR Employee Retired

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

@Deo3000, @Radek71

 

I did not encounter this issue when I simulate this on our end. May I know the iOS version of your Apple devices?

 

Regards,

Message 5 of 13
Retired_Member
Not applicable

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

PM sent

Message 6 of 13
Radek71
Aspirant

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

iPhone SE v. 11.2.6

iPad v. 9.3.5

 

I do not think the problem is in the iOS version. The previous version of the ReadyCloud worked without any problem on the same devices with the same version iOS.

 

Regards

Radek

Message 7 of 13
Deo3000
Aspirant

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

I emailed you the requested files. 

Message 8 of 13
Deo3000
Aspirant

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

iOS version 11.3 

Message 9 of 13
Retired_Member
Not applicable

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

Hello Deo3000

I've received logs&configuration you sent me,ReadyCLOUD dev is still investgating the issue,I will update this post if they found root cause of the issue.

Message 10 of 13
JohnCM_S
NETGEAR Employee Retired

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

@Deo3000, @Radek71

 

There is new version for the Readycloud app for iOS (2.0.2). You may try installing that version and see if that will resolve the issue.

 

Regards,

Message 11 of 13
Radek71
Aspirant

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

Thanks for info. New version works fine and solves the mentioned issue.

 

Radek

Message 12 of 13
Deo3000
Aspirant

Re: iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

it is working too. 

Thanks

Message 13 of 13
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