iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

[Deo3000]

ReadyCloud in the iPhone does not connect internally (when I am in the same network). ReadyCloud in the iPhone can connect when in the Celular network or in another WiFi. 

ReadyCloud in the Mac can connect internally.

ReadyCloud in the browser works internally and outside. 

I  can connect using the <IP>/admin also.

I already forward the port, set an static IP address, enable/disable encryption without success. 

What is the solution? 

[JohnCM_S · Accepted solution]

@Deo3000, @Radek71

There is new version for the Readycloud app for iOS (2.0.2). You may try installing that version and see if that will resolve the issue.

Regards,

[JohnCM_S]

Hi Deo3000,

Welcome to the Community!

1. What is the version of the ReadyCLOUDapp installed on your iPhone? 

2. Are you able to access NAS via ReadyCLOUD portal using your iPhone's web browser?

3. If you have another iOS device, are you getting the same issue as well on the ReadyCLOUD app?

Regards,

[Deo3000]

Hi John

1. What is the version of the ReadyCLOUDapp installed on your iPhone? 

Version 2.0.1,(2040)

2. Are you able to access NAS via ReadyCLOUD portal using your iPhone's web browser?

Yes, I can connect with my IPhone web browser using the readycloud.netgear.com and directly <ip>

3. If you have another iOS device, are you getting the same issue as well on the ReadyCLOUD app?

Yes, I have an iPad

[Radek71]

Hi John,

I have exactly the same problem:

- ReadyCloud connection works fine from web browser - internal (home) network and also internet.

- ReadyCloud connection works fine from Android device - internal (home) network and also internet (wifi or LTE). App version is 1.2.11 (last one).

- ReadyCloud connection works fine from iOS device iPhone and iPad - external network, internet (wifi or LTE). App version is 2.0.1 (last one).

- ReadyCloud connection does not work from iOS device iPhone and iPad - internal (home) network. App version is 2.0.1 (last one). There is information window: Error/Network error occured.

Regards

Radek

[JohnCM_S]

@Deo3000, @Radek71

I did not encounter this issue when I simulate this on our end. May I know the iOS version of your Apple devices?

Regards,

[Retired_Member]

PM sent

[Radek71]

iPhone SE v. 11.2.6

iPad v. 9.3.5

I do not think the problem is in the iOS version. The previous version of the ReadyCloud worked without any problem on the same devices with the same version iOS.

Regards

Radek

[Deo3000]

I emailed you the requested files. 

[Deo3000]

iOS version 11.3 

[Retired_Member]

Hello Deo3000

I've received logs&configuration you sent me,ReadyCLOUD dev is still investgating the issue,I will update this post if they found root cause of the issue.

[JohnCM_S · Accepted solution]

@Deo3000, @Radek71

There is new version for the Readycloud app for iOS (2.0.2). You may try installing that version and see if that will resolve the issue.

Regards,

[Radek71]

Thanks for info. New version works fine and solves the mentioned issue.

Radek

[Deo3000]

it is working too. 

Thanks