Orbi WiFi 7 RBE973
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vpn disconnected

joramdebruijn
Aspirant

vpn disconnected

Hello all.

im having my readynas for some months now and it still doest work as it should be.

im heaving the well known problem that when i connect with readycloud it works fine as long as im on the local network, but when i leave the local network it says: connected (vpn disconnected).

i tried all the things i could find on here but nothing seems te work.

(static ip, reinstall the app, reboot nas and computer)

please someone help me 

 

 

 

 

 

 

Model: RN426|ReadyNAS 426 – High-performance Business Data Storage - 6-Bays
Message 1 of 18
Marc_V
NETGEAR Employee Retired

Re: vpn disconnected

@joramdebruijn

 

Welcome to the Community!

 

What OS are you using? Windows or Mac? Have you tried using another computer?

 

 

Message 2 of 18
joramdebruijn
Aspirant

Re: vpn disconnected

I'm using MacOS Catalina 10.15.7
On a MacBook pro15inch mid 2015.
I tried it on my phone and there it works fine.
I don't have another computer to test it unfortunately.
Message 3 of 18
joramdebruijn
Aspirant

Re: vpn disconnected

i tried it on the imac of a friend and it has the same problem. works fine if connected local but cant connect outside of my network (vpn disconnected)

How much does it cost to get in contact with someone from netgear?

Im thinking of returning it if no one can help me. i still have warrenty and it seems not to work.

 

 

Message 4 of 18
joramdebruijn
Aspirant

Re: vpn disconnected

no one?

 

Message 5 of 18
joramdebruijn
Aspirant

Re: vpn disconnected

I strongly advise not to buy Netgear products to everyone.

They make buggy hardware and dont feel like they should make a fix for it.

Many people have the same problem and yet nothing they will do to fix it.

 

Last time i ever bought a Netgear Product.

 

Take care all!

out! 🙂

Model: RN426|ReadyNAS 426 – High-performance Business Data Storage - 6-Bays
Message 6 of 18
Marc_V
NETGEAR Employee Retired

Re: vpn disconnected

@joramdebruijn

 

Apologies for the late revert

 

The VPN disconnected issue seems to be connected with the Mac OS Catalina update. If you are still willing to get it checked, I would like to request for the full logs of your NAS.

 

Thank you for your patience.

Message 7 of 18
joramdebruijn
Aspirant

Re: vpn disconnected

Hello Marc tnx for your reply.

i am on mac os Big Sur ver. 11.1 now and still the same.

what logs do you need?

 

 System:

 

Jan 03, 2021 06:07:26 AM
 
System: ReadyNASOS background service started.
Jan 03, 2021 06:07:01 AM
 
System: ReadyNASOS service or process was restarted.
Dec 14, 2020 05:29:21 AM
 

System: ReadyNASOS background service started.

 

Share:

 

Jan 10, 2021 06:01:08 AM
 
Share: Share MBP-van-Joramhom-Lightroom_gede was added.
Dec 17, 2020 08:31:23 AM
 
Share: Share Nine was added.

 

this is all i have the rest are snapshots.

 

 

 

 

Message 8 of 18
StephenB
Guru

Re: vpn disconnected


@joramdebruijn wrote:

 

what logs do you need?

He's asking you to download the full log zip file from the logs page.  Then upload the full zip to cloud storage (google drive, icloud, etc), and send him a private message with a download link.  

 

You send a PM using the envelope icon on the upper left of the forum page.  Don't post the link publicly.

Message 9 of 18
joramdebruijn
Aspirant

Re: vpn disconnected

Tnx for your reply.

I will do that.

cheers

 

Message 10 of 18
DeniseDonnelly
Aspirant

Re: vpn disconnected

Is anyone any closer to finding a resolution to this? I recently upgraded to Mac Mini M1 Chip on Big Sur 11.2 and cannot use ReadyCloud (VPN disconnected). I work from home and rely on this so much. 

 

Works fine from my windows 10 offsite and works fine on my mac when onsite! In desperate need for it to work on my Mac offsite. 

 

Please help!

Message 11 of 18
Sandshark
Sensei

Re: vpn disconnected

You may want to look into a different VPN solution in the meantime, or permanently.  I personally like and use ZeroTier, but have never done so on a Mac.  I can remotely access my NAS with my laptop or phone just like I was local (as opposed to using a different user name like in ReadyCloud) and all my NAS (three at my home and one at my brother's three states away) can talk to each other for backup jobs (which ReadyCloud doesn't enable).  ZeroTier runs in parallel to standard LAN protocol, as does ReadyCloud, so the devices can talk to each other without actually joining two local networks.  You just use the ZeroTier IP adress instead of the local one.

 

Though old, there is an available ReadyNAS app for ZeroTier that still works.  Alternately, you can install a more recent version via SSH. 

Message 12 of 18
joramdebruijn
Aspirant

Re: vpn disconnected

Tnx for your reply,
I don't get anything back from netgear about this issue.
That makes me sad and sure never buy anything from this brand again.
Message 13 of 18
DeniseDonnelly
Aspirant

Re: vpn disconnected

Thanks Sanshark, I may have to look into something else.

Message 14 of 18
StephenB
Guru

Re: vpn disconnected


@DeniseDonnelly wrote:

Thanks Sanshark, I may have to look into something else.


Many routers have openVPN built on (including Nighthawk and Orbi routers).

 

So that is another avenue you could explore.

Message 15 of 18
Sandshark
Sensei

Re: vpn disconnected

One thing to realize about ReadyCloud is it's reliance on the Netgear server to make that initial connection; and that's where your problem appears to lie.  In these days of so many working from home, I suspect it's being used at a volume Netgear didn't expect.  Of course, my evaluation of ReadyCloud is it's not really something I'd use in a business environment (I don't even use it for my family environment), but many may have gone in that direction for a quick solution for what they expected to be a short-term need that's been drawn out so much longer.

 

Netgear being the sole source can be both a plus and a minus.  On the minus side, OS updates on the platforms that access the NAS don't have as many folks working on any necessary changes as an open source project would.

 

ZeroTier also needs their server to do the initial connection, so could potentially suffer from a similar fate, though I am not aware of any instances of problems.  OpenVPN has only reliance on the DNS server, and then only if the NAS is not on a static IP.

Message 16 of 18
StephenB
Guru

Re: vpn disconnected


@Sandshark wrote:

OpenVPN has only reliance on the DNS server, and then only if the NAS is not on a static IP.


I suspect you meant "only if the router is not on a static IP".

Message 17 of 18
Sandshark
Sensei

Re: vpn disconnected


@StephenB wrote:

@Sandshark wrote:

OpenVPN has only reliance on the DNS server, and then only if the NAS is not on a static IP.


I suspect you meant "only if the router is not on a static IP".


Either, actually.  But that would be the more typical case for most users.

Message 18 of 18
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