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Amazon Cloud Drive stopped syncing

I've seen similar threads about Amazon Drive Sync stopping.

We have just under 5.0 TB of synced data.

On January 8th the service switched itself to the off position and everything stopped.

I turned it back on and it hasn't been syncing ever since. 

 

I've read that possibly the Checkpoint file is missing or corrupted.

Does anyone have any information about correcting this?

Thank you.

 

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