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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
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Hi everbody,
like most of you I updatet my Readynas 204 today. The update process itself went smoothly, but after the necesarry restart some problems arose.
1. I wanted to update Anit-Virus Plus, but it does't work.
2. Plex doesn't work at all and I also can't delete it.
3. I wanted to delete Owncloud which does't work as well.
Of course I tried to to restart the NAS several times and also tried to switch it of entirely and wait for some.
Does anyone have an idea what I might do?
Thanks
Christian
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Edit: the fix in this post is no longer be needed.
Anyone else having this problem on an OS6 ARM system running 6.5.0 please download (EDIT LINK REMOVED)
If it self-extracts grab the zip file from the trash/recycle bin (if it is moved there). It is most important that you have the zip file that was downloaded.
Restore this zip file via System > Settings > Backup > Restore
You will then be prompted to do a reboot.
About 4-5 minutes later the problem should then be fixed.
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
If you purchased new, you could try contacting support (being very clear that this problem was caused by the firmware upgrade, so they should look at it for free).
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
same problem with apps but the NAS is working
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
Hi Ringo155 & Canolli,
Welcome to the community!
Was it the same case if you will install an app manually or via 'Available apps'? We'll look into this issue that you guys reported.
Kind regards,
BrianL
NETGEAR Community Team
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
I am having the same issue on 6.5.0 upgrade from 6.4.1 on an NS102.
note, I am trying install a new ap for the the first time. i was not installed on 6.4.1....
this is the iDrive 1.00.6 or 1.00.7 versions, both will not install.
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
Hi ReadDude,
Does this happen if you're trying to install apps under 'Available apps'? or via manual upload? Kindly prepare the logs so we can check what caused the problem.
Kind regards,
BrianL
NETGEAR Community Team
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
Thanks for your reply,
It happens if I try to use the available apps as well as trying to upload the files manually.
thanks
Christian
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
I try available apps as well as trying to upload the files manually,i need my Plex working
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
It fails under both the available apps and manual upload. I tried the available apps version 1.00.6 and manually tried to upload 1.0.7 and 1.0.6 all fail similarly, but I also see the problem of not being able to update the available apps list. it is almost like the device does not appear to be on the internet while my connection most definitely good.
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
I also saw a blank available apps screen on one system - I overinstalled OS 6.5 (just manually installed it again), which took care of that.
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
Hi StephenB,
I have overinstelled 6.5 several times withou any success.
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
StephenB which model did you have success doing this on?
I'd like to have a remote look at a system exhibiting this issue.
Ringo155, I have sent you a PM.
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
Same here.
Plex fails to install and cannot be removed. I wanted to reinstall (from "available apps" and by uploading manually) it since it stopped working after upgrading to 6.5.0. I have also tried other apps from "available apps", which did not work.
from readynasd.log
May 19 14:04:18 NaniNAS readynasd[2329]: Cannot install application plexmediaserver-ros6-binaries-annapurna_0.9.16.6.1993-5089475_armel.deb. May 19 14:04:48 NaniNAS readynasd[2329]: spooler (pid=32584) returns spool_status=1 outbuf=(null) errbuf=(null) is_localapp=1 name=Plex Media Server (for RN2xx) pkgname=plexmediaserver-ros6-binaries-annapurna May 19 14:04:50 NaniNAS readynasd[2329]: EnableUnitFiles: GDBus.Error:org.freedesktop.DBus.Error.FileNotFound: No such file or directory May 19 14:04:50 NaniNAS readynasd[2329]: Cannot install application Plex Media Server (for RN2xx). May 19 14:20:20 NaniNAS readynasd[2329]: Cannot download application list. Please check your internet connection and try again later. May 19 14:22:39 NaniNAS readynasd[2329]: spooler (pid=1513) returns spool_status=1 outbuf=(null) errbuf=(null) is_localapp=1 name=Plex Media Server pkgname=plexmediaserver-ros6-binaries May 19 14:22:41 NaniNAS readynasd[2329]: EnableUnitFiles: GDBus.Error:org.freedesktop.DBus.Error.FileNotFound: No such file or directory May 19 14:22:41 NaniNAS readynasd[2329]: Cannot install application Plex Media Server. May 19 14:29:41 NaniNAS readynasd[2329]: spooler (pid=2256) returns spool_status=1 outbuf=(null) errbuf=(null) is_localapp=1 name=BitTorrent Sync pkgname=btsync May 19 14:29:43 NaniNAS readynasd[2329]: EnableUnitFiles: GDBus.Error:org.freedesktop.DBus.Error.FileNotFound: No such file or directory May 19 14:29:43 NaniNAS readynasd[2329]: Cannot install application BitTorrent Sync. May 19 14:33:19 NaniNAS readynasd[2329]: fread(/var/readynasd/system_logs.zip) caused errno=2
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
I have confirmed my suspicions. We will have a fix for this in the next firmware release.
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Edit: the fix in this post is no longer be needed.
Anyone else having this problem on an OS6 ARM system running 6.5.0 please download (EDIT LINK REMOVED)
If it self-extracts grab the zip file from the trash/recycle bin (if it is moved there). It is most important that you have the zip file that was downloaded.
Restore this zip file via System > Settings > Backup > Restore
You will then be prompted to do a reboot.
About 4-5 minutes later the problem should then be fixed.
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
when is going to be next update?
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
is there anyway to downgrade to previous version, coz i need Plex
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
If you apply the patch provided by mdgm, you should be able to use Plex again
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
I tried the patch (restore the sources.zip file) and all things seem to be working okay now.
For others who are experiencing issues. the restore also appears to have dealt with at least on previously unknown issue to me: the addition of the button set the fan speed. That was noted in the release notes, but I couldn't set the value until i did the restore. this restore step appears to have done more than reset the apps section.
I did notice that it appears to have reset my credentials, i had to use the admin default password to get back in, was that intended?
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
i use the patch still the same Plex not working
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
@mdgm wrote:
StephenB which model did you have success doing this on?
The RN202 - actually I sent you PM at the time and you suggested the overinstall. It was running 6.5.0-RC3 then, and production now.
Custom snapshots are also misbehaving (not being created).
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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted
@Canolli wrote:
After applying the patch five times is working now
Did you wait for a few minutes after installing the patch as mdgm said? If you checked straight away after installing the fix, 100% the fix wouldn't have had effect yet.