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Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Ringo155
Aspirant

Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Hi everbody,

like most of you I updatet my Readynas 204 today. The update process itself went smoothly, but after the necesarry restart some problems arose.

1. I wanted to update Anit-Virus Plus, but it does't work.

2. Plex doesn't work at all and I also can't delete it.

3. I wanted to delete Owncloud which does't work as well.

 

Of course I tried to to restart the NAS several times and also tried to switch it of entirely and wait for some.

 

Does anyone have an idea what I might do?

 

Thanks 

Christian

 

 

Message 1 of 45

Accepted Solutions
mdgm-ntgr
NETGEAR Employee Retired

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Edit: the fix in this post is no longer be needed.

 

Anyone else having this problem on an OS6 ARM system running 6.5.0 please download (EDIT LINK REMOVED)

If it self-extracts grab the zip file from the trash/recycle bin (if it is moved there). It is most important that you have the zip file that was downloaded.

Restore this zip file via System > Settings > Backup > Restore

 

You will then be prompted to do a reboot.

 

About 4-5 minutes later the problem should then be fixed.

View solution in original post

Message 15 of 45

All Replies
StephenB
Guru

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

If you purchased new, you could try contacting support (being very clear that this problem was caused by the firmware upgrade, so they should look at it for free).

Message 2 of 45
Canolli
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

same problem with apps but the NAS is working

Message 3 of 45
BrianL2
NETGEAR Employee Retired

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Hi Ringo155 & Canolli,

 

Welcome to the community!

 

Was it the same case if you will install an app manually or via 'Available apps'? We'll look into this issue that you guys reported.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team 

 

 

Message 4 of 45
ReadDude
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

I am having the same issue on 6.5.0 upgrade from 6.4.1 on an NS102.

 

note, I am trying install a new ap for the the first time. i was not installed on 6.4.1....

 

this is the iDrive 1.00.6 or 1.00.7 versions, both will not install.

 

Message 5 of 45
BrianL2
NETGEAR Employee Retired

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Hi ReadDude,

 

Does this happen if you're trying to install apps under 'Available apps'? or via manual upload? Kindly prepare the logs so we can check what caused the problem.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 6 of 45
Ringo155
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Hi BrianL

Thanks for your reply,
It happens if I try to use the available apps as well as trying to upload the files manually.
thanks
Christian
Message 7 of 45
Canolli
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Hi BrianL
I try available apps as well as trying to upload the files manually,i need my Plex working
Message 8 of 45
ReadDude
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

It fails under both the available apps and manual upload.  I tried the available apps version 1.00.6 and manually tried to upload 1.0.7 and 1.0.6 all fail similarly, but I also see the problem of not being able to update the available apps list. it is almost like the device does not appear to be on the internet while my connection most definitely good.

Message 9 of 45
StephenB
Guru

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

I also saw a blank available apps screen on one system - I overinstalled OS 6.5 (just manually installed it again), which took care of that.

Message 10 of 45
Ringo155
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Hi StephenB,

 

I have overinstelled 6.5 several times withou any success.

 

 

Message 11 of 45
mdgm-ntgr
NETGEAR Employee Retired

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

StephenB which model did you have success doing this on?

 

I'd like to have a remote look at a system exhibiting this issue.

 

Ringo155, I have sent you a PM.

Message 12 of 45
Sei
Aspirant
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Same here.

Plex fails to install and cannot be removed. I wanted to reinstall (from "available apps" and by uploading manually) it since it stopped working after upgrading to 6.5.0. I have also tried other apps from "available apps", which did not work.

 

from readynasd.log

 

May 19 14:04:18 NaniNAS readynasd[2329]: Cannot install application plexmediaserver-ros6-binaries-annapurna_0.9.16.6.1993-5089475_armel.deb.
May 19 14:04:48 NaniNAS readynasd[2329]: spooler (pid=32584) returns spool_status=1 outbuf=(null) errbuf=(null) is_localapp=1 name=Plex Media Server (for RN2xx) pkgname=plexmediaserver-ros6-binaries-annapurna
May 19 14:04:50 NaniNAS readynasd[2329]: EnableUnitFiles: GDBus.Error:org.freedesktop.DBus.Error.FileNotFound: No such file or directory
May 19 14:04:50 NaniNAS readynasd[2329]: Cannot install application Plex Media Server (for RN2xx).
May 19 14:20:20 NaniNAS readynasd[2329]: Cannot download application list. Please check your internet connection and try again later.
May 19 14:22:39 NaniNAS readynasd[2329]: spooler (pid=1513) returns spool_status=1 outbuf=(null) errbuf=(null) is_localapp=1 name=Plex Media Server pkgname=plexmediaserver-ros6-binaries
May 19 14:22:41 NaniNAS readynasd[2329]: EnableUnitFiles: GDBus.Error:org.freedesktop.DBus.Error.FileNotFound: No such file or directory
May 19 14:22:41 NaniNAS readynasd[2329]: Cannot install application Plex Media Server.
May 19 14:29:41 NaniNAS readynasd[2329]: spooler (pid=2256) returns spool_status=1 outbuf=(null) errbuf=(null) is_localapp=1 name=BitTorrent Sync pkgname=btsync
May 19 14:29:43 NaniNAS readynasd[2329]: EnableUnitFiles: GDBus.Error:org.freedesktop.DBus.Error.FileNotFound: No such file or directory
May 19 14:29:43 NaniNAS readynasd[2329]: Cannot install application BitTorrent Sync.
May 19 14:33:19 NaniNAS readynasd[2329]: fread(/var/readynasd/system_logs.zip) caused errno=2
Message 13 of 45
mdgm-ntgr
NETGEAR Employee Retired

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

I have confirmed my suspicions. We will have a fix for this in the next firmware release.

Message 14 of 45
mdgm-ntgr
NETGEAR Employee Retired

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

Edit: the fix in this post is no longer be needed.

 

Anyone else having this problem on an OS6 ARM system running 6.5.0 please download (EDIT LINK REMOVED)

If it self-extracts grab the zip file from the trash/recycle bin (if it is moved there). It is most important that you have the zip file that was downloaded.

Restore this zip file via System > Settings > Backup > Restore

 

You will then be prompted to do a reboot.

 

About 4-5 minutes later the problem should then be fixed.

Message 15 of 45
Canolli
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

when is going to be next update?

Message 16 of 45
mdgm-ntgr
NETGEAR Employee Retired

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted


@Canolli wrote:

when is going to be next update?


When it's ready.

Message 17 of 45
Canolli
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

is there anyway to downgrade to previous version, coz i need Plex 

Message 18 of 45
Retired_Member
Not applicable

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

If you apply the patch provided by mdgm, you should be able to use Plex again

Message 19 of 45
ReadDude
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

I tried the patch (restore the sources.zip file) and all things seem to be working okay now.

 

For others who are experiencing issues. the restore also appears to have dealt with at least on previously unknown issue to me: the addition of the button set the fan speed. That was noted in the release notes, but I couldn't set the value until i did the restore. this restore step appears to have done more than reset the apps section.

 

I did notice that it appears to have reset my credentials, i had to use the admin default password to get back in, was that intended?

Message 20 of 45
Retired_Member
Not applicable

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted


@ReadDude wrote:

I did notice that it appears to have reset my credentials, i had to use the admin default password to get back in, was that intended?


Not sure about that one

Message 21 of 45
Canolli
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

i use the patch still the same Plex not working

Message 22 of 45
Canolli
Aspirant

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted

After applying the patch five times is working now
Message 23 of 45
StephenB
Guru

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted


@mdgm wrote:

StephenB which model did you have success doing this on?

 

 


The RN202 - actually I sent you PM at the time and you suggested the overinstall.  It was running 6.5.0-RC3 then, and production now.

 

Custom snapshots are also misbehaving (not being created).

Message 24 of 45
Retired_Member
Not applicable

Re: Firmware update (6.5) - Apps won't start, can't be installed oder deleted


@Canolli wrote:
After applying the patch five times is working now

Did you wait for a few minutes after installing the patch as mdgm said? If you checked straight away after installing the fix, 100% the fix wouldn't have had effect yet.

Message 25 of 45
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