Re: No Apps on RN104

muzicman61 · ‎2018-12-14

I've searched and found a few solutions but none have worked. I came home from vacation and powered up my RN104 and could not get to the admin page or ssh into the device. I tried a OS reinstall and was then able to access the device but my data, shares and volumes were gone. No big deal as this is a backup unit and apps unit. I recreated my volumes and share but noticed I have no apps installed or available. When I ssh into the unit I do have all the apps in the .freeapps directory. Not sure if this is relevant but each app only contains a config.xml and a logo.png files. Also noticed there is no APPGENIE directory. I did a complete factory restore and still no apps show on the admin page. I'm running firmware 6.9.4 which appears to be the most current.

Any suggestions would be great.

Thanks,

Rob

muzicman61 · ‎2018-12-15

Well after reviewing the logs and a little Google searching, I tried running a command via ssh. I ran apt-get update. Figured it couldn't hurt. It churned and churned for a while and then I rebooted the NAS. After that, I was able to install mysql, php and phpmyadmin. I also see a few featured apps showing up now but don't see anything under all apps. But I can always get apps from the apps.netgear.com site. So I guess I'm good. Still very strange. Thanks for your help pointing me to the logs.

View solution in original post

StephenB · ‎2018-12-14

Have you confirmed that the NAS can reach the internet?

.freeapps doesn't hold the installed apps, it's where the NAS puts the available apps listings it gets from Netgear.

I've never seen an APPGENIE folder, so I don't understand that comment.

muzicman61 · ‎2018-12-14

I was able to configure Dropbox on the NAS so I'm pretty confident it can access the internet. Is there a better way to confirm this?

The APPGENIE folder was just something i saw in a directory listing from another post where the user was having app issues.

StephenB · ‎2018-12-14

@muzicman61 wrote:

I was able to configure Dropbox on the NAS so I'm pretty confident it can access the internet. Is there a better way to confirm this?

Since you have SSH, just ping somewhere on the internet from ssh. For instance, www.netgear.com

muzicman61 · ‎2018-12-14

Pinging www.netgear.com from SSH was succesful.

StephenB · ‎2018-12-14

@muzicman61 wrote:

Pinging www.netgear.com from SSH was succesful.

Then the apps should be showing up in the available apps page

Maybe try again in a couple of hours, and see if it resolves?

You can download and install manually from apps.readynas.com

muzicman61 · ‎2018-12-14

Well, it was factory reset yesterday afternoon and so far hasn't shown any apps. I downloaded mysql, php5 and phpmyadmin. When I upload any of the .deb files, I get an eror message that the application cannot be installed. 😞

StephenB · ‎2018-12-14

@muzicman61 wrote:

Well, it was factory reset yesterday afternoon and so far hasn't shown any apps.

It might need the hotfix installed.

@muzicman61 wrote:

I downloaded mysql, php5 and phpmyadmin. When I upload any of the .deb files, I get an eror message that the application cannot be installed. 😞

Are you seeing anything in the logs about why?

Maybe try install smbplus (one of Netgear's).

muzicman61 · ‎2018-12-14

Basic logs don't tell me anything more than what the error message said. I was succesful at installing smbplus.

What's this hotfix you mentioned?

StephenB · ‎2018-12-14

Netgear does push firmware hotfixes. For instance, with 6.9.4 there is hotfix 1. You'd see the hotfix on the system page (which the firmware version).

In the logs, did you look in app-install.log and apt-history.log?

muzicman61 · ‎2018-12-14

I installed the hotfix i found for 6.9.4 but no luck. I did find a install_dbpkg.log file with this information:

Install app mysqlr6
fv-app-install-utils.c:101(info) [/tmp/mysqlr6_1.0.1_all.deb](0%) prepare
fv-app-install.c:674(error) fv-app-install (/tmp/mysqlr6_1.0.1_all.deb): error c
ode [100]: Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
mysqlr6 : Depends: mysql-server (>= 5.1) but it is not installable
Depends: mysql-client (>= 5.5.0) but it is not installable
E: Unable to correct problems, you have held broken packages.

fv-app-install-utils.c:121(info) [mysqlr6](0%) abort
Install app phpr6
fv-app-install-utils.c:101(info) [/tmp/phpr6_1.0.0_all.deb](0%) prepare
fv-app-install.c:674(error) fv-app-install (/tmp/phpr6_1.0.0_all.deb): error cod
e [100]: Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
phpr6 : Depends: php5 (>= 5.4.4-10) but it is not installable
Depends: php5-cli (>= 5.4.4-13) but it is not installable
Depends: php5-common (>= 5.3.3-7) but it is not installable
E: Unable to correct problems, you have held broken packages.

fv-app-install-utils.c:121(info) [phpr6](0%) abort
Install app mysqlr6
fv-app-install-utils.c:101(info) [/tmp/mysqlr6_1.0.1_all.deb](0%) prepare
fv-app-install.c:674(error) fv-app-install (/tmp/mysqlr6_1.0.1_all.deb): error c
ode [100]: Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
mysqlr6 : Depends: mysql-server (>= 5.1) but it is not installable
Depends: mysql-client (>= 5.5.0) but it is not installable
E: Unable to correct problems, you have held broken packages.

fv-app-install-utils.c:121(info) [mysqlr6](0%) abort
Install app smbplus
fv-app-install-utils.c:101(info) [/tmp/smbplus_1.0.8_armel.deb](0%) prepare
fv-app-install-utils.c:106(info) Downloading [smbplus](0%) Retrieving file 1 of
1
fv-app-install-utils.c:106(info) Downloading [smbplus](0%) Retrieving file 1 of
1
fv-app-install-utils.c:106(info) Downloading [smbplus](50%) Retrieving file 1 of
1
fv-app-install-utils.c:111(info) Installing [smbplus](50%) Running dpkg
fv-app-install-utils.c:111(info) Installing [smbplus](50%) Installing smbplus
fv-app-install-utils.c:111(info) Installing [smbplus](58%) Preparing smbplus
fv-app-install-utils.c:111(info) Installing [smbplus](67%) Unpacking smbplus
fv-app-install-utils.c:111(info) Installing [smbplus](75%) Preparing to configur
e smbplus
fv-app-install-utils.c:111(info) Installing [smbplus](75%) Running dpkg
fv-app-install-utils.c:111(info) Installing [smbplus](75%) Configuring smbplus
fv-app-install-utils.c:111(info) Installing [smbplus](83%) Configuring smbplus
fv-app-install-utils.c:111(info) Installing [smbplus](92%) Installed smbplus
fv-app-install-utils.c:111(info) Installing [smbplus](92%) Running dpkg
fv-app-install-utils.c:116(info) [smbplus](100%) complete
DONE(0): Fri Dec 14 14:41:58 MST 2018
Install app ajaxplorer
fv-app-install-utils.c:101(info) [/tmp/ajaxplorer_5.0.4_all.deb](0%) prepare
fv-app-install.c:674(error) fv-app-install (/tmp/ajaxplorer_5.0.4_all.deb): erro
r code [100]: Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
ajaxplorer : Depends: php5-gd (>= 5.4.4-13) but it is not installable
Depends: php5-mcrypt (>= 5.4.4) but it is not installable
Depends: libapache2-mod-php5 (>= 5.4.0) but it is not installable
Depends: php5-curl (>= 5.3~) but it is not installable
Depends: php5-imap (>= 5.3~) but it is not installable
Depends: php-pear (>= 5.3~) but it is not installable
E: Unable to correct problems, you have held broken packages.

fv-app-install-utils.c:121(info) [ajaxplorer](0%) abort
Install app nastools-logitechmediaserver
fv-app-install-utils.c:101(info) [/tmp/nastools-logitechmediaserver_7.9.0_147708
6729-nt1_armel.deb](0%) prepare
fv-app-install.c:674(error) fv-app-install (/tmp/nastools-logitechmediaserver_7.
9.0_1477086729-nt1_armel.deb): error code [100]: Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
nastools-logitechmediaserver : Depends: perl (>= 5.8.8) but it is not installab
le
Depends: libgomp1 but it is not installable
Depends: lame but it is not installable
Depends: ffmpeg but it is not installable
E: Unable to correct problems, you have held broken packages.

fv-app-install-utils.c:121(info) [nastools-logitechmediaserver](0%) abort
Install app mysqlr6
fv-app-install-utils.c:101(info) [/tmp/mysqlr6_1.0.1_all.deb](0%) prepare
fv-app-install.c:674(error) fv-app-install (/tmp/mysqlr6_1.0.1_all.deb): error c
ode [100]: Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
mysqlr6 : Depends: mysql-server (>= 5.1) but it is not installable
Depends: mysql-client (>= 5.5.0) but it is not installable
E: Unable to correct problems, you have held broken packages.

StephenB · ‎2018-12-15

Maybe try getting the mysql and php apps from rnxtras.com. There is a small cost, but you will get installation support from @WhoCares_

muzicman61 · ‎2018-12-15

Well after reviewing the logs and a little Google searching, I tried running a command via ssh. I ran apt-get update. Figured it couldn't hurt. It churned and churned for a while and then I rebooted the NAS. After that, I was able to install mysql, php and phpmyadmin. I also see a few featured apps showing up now but don't see anything under all apps. But I can always get apps from the apps.netgear.com site. So I guess I'm good. Still very strange. Thanks for your help pointing me to the logs.