ReadyCloud App Version 2.0.1 (2040)

[rblanco]

The ReadyCloud App Version 2.0.1 (2040) installed on iPhone/iPad version 11.3.1 shows error "Network error occurred" when displaying the NAS shared folders on the SAME wireless network. It works when connected remotely (not on same network).

[rblanco · Accepted solution]

Hi JohnCM_S,

The latest ReadyCLOUD app version 2.0.2 (2047) fixed the problem.

Thank you for your help.

[JohnCM_S]

Hi rblanco,

I would like to gather additional information regarding this issue. I have listed my questions below:

• If you access the NAS using the Readycloud web portal on your iPhone/iPad, are you able to access NAS share folders? 
• Can you access the local admin page of the NAS on your iPhone/iPad?
• Were there any changes on your local network before you encountered that error? 
• What is the current firmware of the NAS?

Regards,

[rblanco]

Hi John,

If you access the NAS using the Readycloud web portal on your iPhone/iPad, are you able to access NAS share folders?

Yes.  

Can you access the local admin page of the NAS on your iPhone/iPad?

No.  "The certificate for this server is invalid...".

Were there any changes on your local network before you encountered that error?

No.  

What is the current firmware of the NAS?

6.9.3

Please make note that ReadyCLOUD app does work remotely, not on same network.

Thank you.

[JohnCM_S]

Hi rblanco,

Please download the system logs and then provide it to us. You may check this link on how you can send the logs.

Regards,

[rblanco · Accepted solution]

Hi JohnCM_S,

The latest ReadyCLOUD app version 2.0.2 (2047) fixed the problem.

Thank you for your help.