× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

ReadyCloud App still doesn't work if E-Mail-Address has more than 31 chars

peon22t
Follower

ReadyCloud App still doesn't work if E-Mail-Address has more than 31 chars

Just wanted to report that this strange error still isn't fixed even if it has been reported here a year ago (and maybe even longer).

 

This means you can create an account with an e-mail-address that is longer than 31 chars and you can log into the app with it - but it will not show you any shares.

 

"Solution" or rather "workaround" is to delete the account and make a new one with an e-mail-address that has less than 31 chars.

 

It would be good if that error finally would be fixed - or at least if we'd get an error/warning when creating such an account. Because in it's current state it will waste tons of time for the users who have no way to know why their accounts aren't working as long as they don't happen to find threads complaining about it in this forum.

 

Message 1 of 2
Marc_V
NETGEAR Employee Retired

Re: ReadyCloud App still doesn't work if E-Mail-Address has more than 31 chars

@peon22t

 

Welcome to the Community!

 

This issue is with the latest ReadyNAS FW and ReadyCloud App build right? Have you tried reinstalling the app?

 

IMO, using a shorter name for the user account or email account would be better but your suggestions are well noted.

 

HTH

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 791 views
  • 0 kudos
  • 2 in conversation
Announcements