ReadyCloud only uploading low resolution photos to ReadyNAS 102 from iPhone 6S Plus and iPhone 7

[GBeef]

Hi I've just realised that all of the photos backed up from my IPhones via ReadyCloud seem to be lower resolution than they are stored on the phone itself. In each case there is plenty of space on both the phone and the ReadyNAS itself. Does anyone have any suggestions? I cannot see a setting on the ReadyCloud App or on the iPhone Setting for camera or photos that says I want to back up at lower resolution. My iPhone 6S Plus backs up via iTunes to a computer but and my iPhone 7 (work phone) backs up separately to iCloud if that helps Thanks G

[JohnCM_S]

Hi GBeef,

We just tried on it on our end and the photos backed up from iPhone to ReadyNAS via ReadyCLOUD are on the same resolution. We just need some more information regarding your issue:

1. Are the iPhones connected on the same network with the NAS?

2. Are you backing up the photos using mobile data or WiFi?

Regards,

[GBeef]

Hi

Normally I am backing up whilst at home so on the same network as the NAS drive. Occasionally I am on a different network (eg remote upload if I’m on holiday to back up in case the phone gets lost etc). Either way issue seems to be the same. In any case I’m always using Wi-Fi and not mobile data

Cheers
Gareth