ReadyNas314 Unable to install Plex

[belfunk]

Hello,

I am trying to install Plex Media Server on ReadyNas314 and get an error saying 'Cannot install application Plexmediaserver'. There is no other information provided. How can I resolve this? I do not have any other apps or other version of Plex installed. 

I have updated the firmware of the ReadyNas314 unit to the latest version along with the version of Plex I am using. 

File (from Plex site): plexmediaserver_1.21.1.3876-3c3adfcb4_amd64.deb 

Model: ReadyNas314.

Update: It appears I am unable to install any apps! I have tried to install a few other apps that are available from Netgear page but unable to do so with the same error. How can I resolve this?

[belfunk · Accepted solution]

Thanks, Stephen. I fixed the issue a while ago. 

This was what I did:

- Checked /var/log/apt/history.log. Issue was with nzbget-app:

Start-Date: 2020-01-30 23:03:12
Commandline: apt-get -qq install --fix-broken
Install: libgcrypt20-dev:amd64 (1.6.3-2+deb8u8, automatic), zlib1g-dev:amd64 (1:1.2.8.dfsg-2+deb8u1, automatic), php5-cli:amd64 (5.6.33+dfsg-0+deb8u1.netgear1, automatic), php5-json:amd64 (1.3.6-1, automatic)
Upgrade: perl-base:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libgpg-error-dev:amd64 (1.10-3.1, 1.17-3), libc6-dev:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libgnutls-openssl27:amd64 (2.12.23-13, 3.3.30-0+deb8u1), php5-common:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), zlib1g:amd64 (1:1.2.8.dfsg-2+b1, 1:1.2.8.dfsg-2+deb8u1), libncurses5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libcgi-pm-perl:amd64 (3.61-2, 4.09-1), libgcrypt11-dev:amd64 (1.5.0-5+deb7u4, 1.5.4-3+really1.6.3-2+deb8u8), libncursesw5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgnutls-deb0-28:amd64 (3.3.8-6+deb8u7, 3.3.30-0+deb8u1), libperl5.20:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libtinfo5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgcrypt20:amd64 (1.6.3-2+deb8u4, 1.6.3-2+deb8u8), libxml2-dev:amd64 (2.8.0+dfsg1-7+wheezy5, 2.9.1+dfsg1-5+deb8u8), libp11-kit-dev:amd64 (0.12-3, 0.20.7-1), libncurses5-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libtinfo-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libssl-dev:amd64 (1.0.1t-0.netgear1, 1.0.1t-1+deb8u12), ncurses-bin:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libapache2-mod-php5:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), libtasn1-6-dev:amd64 (3.4-3, 4.2-3+deb8u3), libonig2:amd64 (5.9.1-1, 5.9.5-3.2+deb8u4), libc-dev-bin:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libxml2:amd64 (2.9.1+dfsg1-5+deb8u6, 2.9.1+dfsg1-5+deb8u8), perl:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), perl-modules:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), tzdata-java:amd64 (2016c-0+deb7u1, 2019c-0+deb8u1), libssl1.0.0:amd64 (1.0.1t-1+deb8u7, 1.0.1t-1+deb8u12), tzdata:amd64 (2017c-0+deb8u1, 2019c-0+deb8u1)
Remove: nzbget-app:amd64 (1.0.4)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2020-01-30 23:03:14

- Search for these files to remove:

sudo ls -l /var/lib/dpkg/info | grep -i nzbget

- Removed the package files manually (had to find it using winscp find):

/var/lib/dpkg/info/nzbget-app.list
/var/lib/dpkg/info/nzbget-app.md5sums
/var/lib/dpkg/info/nzbget-app.postinst
/var/lib/dpkg/info/nzbget-app.postrm
/var/lib/dpkg/info/nzbget-app.preinst
/var/lib/dpkg/info/nzbget-app.prerm

- Upgraded all the packages which fixed the issue:

sudo apt-get -f upgrade

[StephenB]

I'm wondering if your NAS is able to connect to the internet.  If you use the automatic time adjustment, you can look in connman.log (in the log zip) for NTP time adjustments.  If you see them, then the NAS is reaching the NTP servers on the internet.

...
Dec 31 23:09:15 RN524 connmand[4308]: ntp: adjust (slew): -0.002590 sec
Dec 31 23:17:47 RN524 connmand[4308]: ntp: adjust (slew): -0.001959 sec
Dec 31 23:34:51 RN524 connmand[4308]: ntp: adjust (slew): -0.001616 sec
Dec 31 23:51:55 RN524 connmand[4308]: ntp: adjust (slew): -0.001809 sec
...

Is your NAS using the default network configuration (DHCP)? 

Or have you set up a static IP address on it?

[belfunk]

Hi Stephen,

I believe the NAS is able to connect to the internet. I am able to see that the time is syncing with an Internet server. What else can I check?

The NAS is not using a static IP and using DHCP.

[StephenB]

---

@belfunk wrote:

I am able to see that the time is syncing with an Internet server. What else can I check?

---

Your screenshot only shows that you've configured it to sync.  Did you also check connman.log?

app-install.log, apt-history.log, and dmesg.log might give you some more clues - so I also suggest looking in them.

[belfunk]

Hi Stephen,

How can I configure the NAS to connect to the internet as required? What should the required setting be? 

When I checked apt-history.log, I see this error:

Start-Date: 2021-01-21 15:07:34
Commandline: apt-get -qq install --fix-broken
Install: libgcrypt20-dev:amd64 (1.6.3-2+deb8u8, automatic), zlib1g-dev:amd64 (1:1.2.8.dfsg-2+deb8u1, automatic), php5-cli:amd64 (5.6.33+dfsg-0+deb8u1.netgear1, automatic), php5-json:amd64 (1.3.6-1, automatic)
Upgrade: perl-base:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libgpg-error-dev:amd64 (1.10-3.1, 1.17-3), libc6-dev:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libgnutls-openssl27:amd64 (2.12.23-13, 3.3.30-0+deb8u1), php5-common:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), zlib1g:amd64 (1:1.2.8.dfsg-2+b1, 1:1.2.8.dfsg-2+deb8u1), libncurses5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libcgi-pm-perl:amd64 (3.61-2, 4.09-1), libgcrypt11-dev:amd64 (1.5.0-5+deb7u4, 1.5.4-3+really1.6.3-2+deb8u8), libncursesw5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgnutls-deb0-28:amd64 (3.3.8-6+deb8u7, 3.3.30-0+deb8u1), libperl5.20:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libtinfo5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgcrypt20:amd64 (1.6.3-2+deb8u4, 1.6.3-2+deb8u8), libxml2-dev:amd64 (2.8.0+dfsg1-7+wheezy5, 2.9.1+dfsg1-5+deb8u8), libp11-kit-dev:amd64 (0.12-3, 0.20.7-1), libncurses5-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libtinfo-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libssl-dev:amd64 (1.0.1t-0.netgear1, 1.0.1t-1+deb8u12), ncurses-bin:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libapache2-mod-php5:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), libtasn1-6-dev:amd64 (3.4-3, 4.2-3+deb8u4), libonig2:amd64 (5.9.1-1, 5.9.5-3.2+deb8u4), libc-dev-bin:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libxml2:amd64 (2.9.1+dfsg1-5+deb8u6, 2.9.1+dfsg1-5+deb8u8), perl:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), libtasn1-6:amd64 (4.2-3+deb8u3, 4.2-3+deb8u4), perl-modules:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), tzdata-java:amd64 (2016c-0+deb7u1, 2019c-0+deb8u1), libssl1.0.0:amd64 (1.0.1t-1+deb8u7, 1.0.1t-1+deb8u12), tzdata:amd64 (2017c-0+deb8u1, 2019c-0+deb8u1)
Remove: nzbget-app:amd64 (1.0.4)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2021-01-21 15:07:37

Where can I find the app-history.log? 

Thanks.

[StephenB]

---

@belfunk wrote:

Error: Sub-process /usr/bin/dpkg returned an error code (1)

---

Look in dpkg.log next.

---

@belfunk wrote:

How can I configure the NAS to connect to the internet as required? What should the required setting be? 

If you are using the default DHCP network setup, then you should be able to reach the internet (though you might need to forward a port later on to connect to plex when you are away from home).

Are you using DHCP now?

[belfunk · Accepted solution]

Thanks, Stephen. I fixed the issue a while ago. 

This was what I did:

- Checked /var/log/apt/history.log. Issue was with nzbget-app:

Start-Date: 2020-01-30 23:03:12
Commandline: apt-get -qq install --fix-broken
Install: libgcrypt20-dev:amd64 (1.6.3-2+deb8u8, automatic), zlib1g-dev:amd64 (1:1.2.8.dfsg-2+deb8u1, automatic), php5-cli:amd64 (5.6.33+dfsg-0+deb8u1.netgear1, automatic), php5-json:amd64 (1.3.6-1, automatic)
Upgrade: perl-base:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libgpg-error-dev:amd64 (1.10-3.1, 1.17-3), libc6-dev:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libgnutls-openssl27:amd64 (2.12.23-13, 3.3.30-0+deb8u1), php5-common:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), zlib1g:amd64 (1:1.2.8.dfsg-2+b1, 1:1.2.8.dfsg-2+deb8u1), libncurses5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libcgi-pm-perl:amd64 (3.61-2, 4.09-1), libgcrypt11-dev:amd64 (1.5.0-5+deb7u4, 1.5.4-3+really1.6.3-2+deb8u8), libncursesw5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgnutls-deb0-28:amd64 (3.3.8-6+deb8u7, 3.3.30-0+deb8u1), libperl5.20:amd64 (5.20.2-3+deb8u9, 5.20.2-3+deb8u12), libtinfo5:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libgcrypt20:amd64 (1.6.3-2+deb8u4, 1.6.3-2+deb8u8), libxml2-dev:amd64 (2.8.0+dfsg1-7+wheezy5, 2.9.1+dfsg1-5+deb8u8), libp11-kit-dev:amd64 (0.12-3, 0.20.7-1), libncurses5-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libtinfo-dev:amd64 (5.9-10, 5.9+20140913-1+deb8u3), libssl-dev:amd64 (1.0.1t-0.netgear1, 1.0.1t-1+deb8u12), ncurses-bin:amd64 (5.9+20140913-1+deb8u2, 5.9+20140913-1+deb8u3), libapache2-mod-php5:amd64 (5.4.45-0+deb7u2, 5.6.33+dfsg-0+deb8u1.netgear1), libtasn1-6-dev:amd64 (3.4-3, 4.2-3+deb8u3), libonig2:amd64 (5.9.1-1, 5.9.5-3.2+deb8u4), libc-dev-bin:amd64 (2.19-18+deb8u3.netgear1, 2.19-18+deb8u10.netgear1), libxml2:amd64 (2.9.1+dfsg1-5+deb8u6, 2.9.1+dfsg1-5+deb8u8), perl:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), perl-modules:amd64 (5.14.2-21+deb7u3, 5.20.2-3+deb8u12), tzdata-java:amd64 (2016c-0+deb7u1, 2019c-0+deb8u1), libssl1.0.0:amd64 (1.0.1t-1+deb8u7, 1.0.1t-1+deb8u12), tzdata:amd64 (2017c-0+deb8u1, 2019c-0+deb8u1)
Remove: nzbget-app:amd64 (1.0.4)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2020-01-30 23:03:14

- Search for these files to remove:

sudo ls -l /var/lib/dpkg/info | grep -i nzbget

- Removed the package files manually (had to find it using winscp find):

/var/lib/dpkg/info/nzbget-app.list
/var/lib/dpkg/info/nzbget-app.md5sums
/var/lib/dpkg/info/nzbget-app.postinst
/var/lib/dpkg/info/nzbget-app.postrm
/var/lib/dpkg/info/nzbget-app.preinst
/var/lib/dpkg/info/nzbget-app.prerm

- Upgraded all the packages which fixed the issue:

sudo apt-get -f upgrade