Readycloud Desktop client for Mac not connecting

[AlbNet]

I have a Readynas RN31600 which I try to access with the ReadyCloud Desktop for Mac version 1.6 (latest avaialble).

I cannot connect to the Readynas as the app keeps saying "connecting". I was able to connect in the past, but not anymore. I've tried unregistering and re-registering the Netgear account in the router (it's a Netgear D8500) but no luck.

However, I can access the Readynas with the browser via http://readycloud.netgear.com and also with the Readynas static address.

Any idea why the desktop app does not work? Thanks for any hint!

[Marc_V]

@AlbNet

Have you checked if a DNS server is present on the Network settings? You may want to add a DNS server like google (8.8.8.8) and then reboot the NAS and reinstall the ReadyCloud app.

Regards

[schumaku]

---

@AlbNet wrote:

I've tried unregistering and re-registering the Netgear account in the router (it's a Netgear D8500) but no luck.

---

ReadyCloud on the router and on the ReadyNAS are completely independent - each ReadyCloud host is registered on it's own.

As you can access your ready NAS using the ReadyCloud Web portal, the registration to the cloud is fine. 

[AlbNet]

@Marc_V 

Thank you. I tried, but it still does not work.

[AlbNet]

Any other idea of where the problem is?

[TS13]

I have this issue too, with my ReadNAS 524X and a Mac running Mojave 10.14.5, so if anyoine has a solution please help me! Thanks.

[AlbNet]

Dear community,

Anybody who can help both of us with the issue we have? Thanks!!

[smilingr1cky]

I been having same issue describe above. MacOS 10.14.5 . ReadyCloud client app just spins on connnecting? I also tried new reinstall no help... 

[AlbNet]

Anybody from Netgear who can help us?

[schumaku]

@OOM-9 please 8-)

[smilingr1cky]

I fixed my issue be doing the following.

1) Permaneltly Delete application on Mac - For all ReadyCloud files

https://www.youtube.com/watch?v=8h3YjTvxALM

2) Restart Mac

3) Resintall Mac Desktop ReadyCloud App

4) Restart NAS early in process just in case

Now able to run desktop Mac App again for sync/backup.