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Readycloud on Mac OS High Sierra 10.13.6 not connecting

Readycloud on Mac OS High Sierra 10.13.6 not connecting

Hi,

 

We are having issues connecting to a new ReadyNAS 214 remotely, using the ReadyCloud app as downloaded from readycloud.netgear.com.

We are connecting from a Mac - OS High Sierra 10.13.6.

ReadyNAS firmware version is 6.9.5.

 

The VPN appears to connect, but then fails with the message "Online (VPN Disconnected)".

Is there a known issue with High Sierra and ReadyCloud?

Have Netgear released a beta for this issue, or a patch of some sort?

 

Many thanks in advance.

Model: RN214|4 BAY Desktop ReadyNAS Storage
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Marc_V
NETGEAR Employee Retired

Re: Readycloud on Mac OS High Sierra 10.13.6 not connecting

Hi @nybblesandbytes

 

Have you tried adding DNS servers to your NIC settings? Also, rebooting the NAS and toggling ReadyCloud on and off should help resolve this issue.

 

 

Regards

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