readynas pro 6 is not playing nice.

[Groffo]

I upgraded the frimware from 6.7.?? to 6.8.  After firmware I have attempted to back up data.  During transfer, nas has become unresponsive and disappeared from my network.   Anyhow, I rebooted the nas and it came up with :   ERR used disks  (dirty disks).   I reinstalled OS and then it just gets stuck on checking FS. or after a reboot, i return to my dirty disk error.  Please help...:)

[mdgm-ntgr · Accepted solution]

Your disks are healthy.

The 4GB OS volume wouldn't mount and I couldn't repair it, so I wiped that. All your settings and logs have been wiped, but your data volume is still there.

[Marty_M]

Hello Groffo,

After firmware upgrade the NAS was still fine the problem occured while you are doing a backup job. The concern may require assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend. You should contact support right away and OS re-install should not been done since it will erase important logs. Can the raidar still detect the NAS on the network? 

Welcome to the community!
 
Regards,
Marty_M 
NETGEAR Community Team
 

[Groffo]

Thanks for responding. Yes, raidar will still detect the nas.

[Marty_M]

Hello Groffo,

Can you please try to download the logs of the NAS and provide us a copy, you may use file sharing website like wikisend and just PM me the download link.
 
Regards,
Marty_M 
NETGEAR Community Team

[Groffo]

Marty, thank you so much for your help.

Raidar is detecting the NAS, however, it will not allow me to access the admin page via raidar or by htttp://192.168.1.32/admin  

Is there some other way to obtain logs?

Raidar is just showing the "previously formatted disk(s) detected (dirty disks)" error in status

[Marty_M]

Hello Groffo,

It does appear that the NAS requires to be on telnet/tech support mode and assistance from our engineers and/or higher tier who can remote in to the NAS and fix this from the backend.
 
Regards,
Marty_M 
NETGEAR Community Team

[Groffo]

How do I go about that?  is that through the community or do I contact support?

[StephenB]

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@Groffo wrote:

How do I go about that?  is that through the community or do I contact support?

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You can't use support, because OS 6 isn't supported on the pro.

Perhaps wait and see if a Netgear person here offers to take a look.

[Groffo]

Please.......(yes...demeaning begging and pleading...)

Any Netgear Ninjas who can help, it would be appreciated.

[mdgm-ntgr · Accepted solution]

Your disks are healthy.

The 4GB OS volume wouldn't mount and I couldn't repair it, so I wiped that. All your settings and logs have been wiped, but your data volume is still there.

[Groffo]

MDGM is an absolute legend.  Full respect and appreciation.

Thank you soooooo much.