Can not access my ReadyNAS Duo V2 suddenly

[airliner]

Hi, I know its a old device, but I just bought another device to transfer all the files I had on the old one. 

Suddenly I can not access it anymore. I was copying files via SMB in windows folder by folder when it suddenly stopped to work.

I have tried to read around the forum but I don't know how to proceed.

I'm not sure, but I think it has a static IP-adress. 192.168.1.7 and no other device is in conflict with the IP-address, and this setup worked fine until a few hours ago. I have tried rebooting it and hard rebooting it but it just doesnt appear anywhere anymore. 

Cant access the admin page, or via SMB. It shows up in the router and I have a IP-address, but doesnt answer to ping.

All lights are flashing as always, two drives and power. Using X-raid and x2 WD red HDD's. Not sure what do to here, I just want to access my files. Appriciate all the help - thanks. 

[airliner]

Its visible in RAIDar and both drives seem to be fine, but I don't know how to access the files still.

[StephenB]

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@airliner wrote:

Its visible in RAIDar and both drives seem to be fine, but I don't know how to access the files still.

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What happens if you open CMD on a windows PC and enter

net use * /delete /y
net use z:\ \\192.168.1.7\C /user:admin NAS-ADMIN-PASSWORD

using the real NAS admin password of course.  Be careful with the typing - the two different slash directions can trip you up.

If that fails, then also try entering

ping 192.168.1.7

 and report back with all the status/errors you are seeing.

[airliner]

Hi thanks for your reply

on the second command I get this answer back from CMD. 

NET USE
[devicename | *] [\\computername\sharename[\volume] [password | *]]
[/USER:[domainname\]username]
[/USER:[dotted domain name\]username]
[/USER:[username@dotted domain name]
[/SMARTCARD]
[/SAVECRED]
[/REQUIREINTEGRITY]
[/REQUIREPRIVACY]
[/WRITETHROUGH]
[/TRANSPORT:{TCP | QUIC} [/SKIPCERTCHECK]]
[/REQUESTCOMPRESSION:{YES | NO}]
[/GLOBAL]
[[/DELETE] [/GLOBAL]]]

NET USE {devicename | *} [password | *] /HOME

NET USE [/PERSISTENT:{YES | NO}]

[airliner]

Hi again,

Attached picture of screenshot from RAIDar.

Also tried to ping the NAS:

Pinging 192.168.1.7 with 32 bytes of data
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.7:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss).

[airliner]

Seems like there was a issue with the network. Not sure how it happened because it was working earlier today. 

Issue was the static IP-address. I manage to go to my parents place and access the NAS from their router and change static to DHCP. I also turned off all additional apps. Seems like I can access it now, but haven't tried to copy any data again. 

[StephenB]

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@airliner wrote:

Issue was the static IP-address. I manage to go to my parents place and access the NAS from their router and change static to DHCP. I also turned off all additional apps. Seems like I can access it now, but haven't tried to copy any data again. 

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Likely you can - let us know when you have a chance to try  it.

You probably should reserve the IP address in their router (especially if you use port forwarding to access it).