Did Netgear just break Replicate? #21405534

[DrJones]

Hi, I have three different pairs of ReadyNAS Ultra 6's installed at three different client sites and remote locations.

I have not made any changes whatsoever to any of the devices. A few weeks ago, Replicate stopped working for one pair of my NAS's, and now the exact same issue seems to have spread to the rest.

Did Netgear do something behind the scenes? There is no way that these all just stopped working on their own.

This is really very frustrating to say the least.

[bdg20901]

What type of error do you incur when trying to run the backup jobs. Could you post the logs of the failed job? Have you tried un-installing and re-installing Replicate on the NAS devices?

[DrJones]

Hi Brian & thank you very much for replying here.

This is the error I'm getting on two separate pairs of NAS (Ultra 6) that were running replicate just fine. The text below is from the email I get from Replicate.

I have rebooted each NAS multiple times, uninstalled and reinstalled the latest versions of both Replicate and Remote (they work together, right?) and am 100% positive the NAS is online; I've manually verified the network settings and can send test email alerts.

When I login to the replicate portal to manage jobs, one of the NAS appears offline.

The second case I just opened for this issue is 21405534
This first started with an Ultra 6 I keep in my office, which is the destination for a NAS in one of my clients' offices. I have not made any changes to either NAS; I don't fix what's not broken, you know? I just started getting failures in the emails from Replicate.

Soon as Netgear fixed the problem with my in-office NAS, the remote NAS this one was paired to started the exact same problem.

Again, I'm now having this identical problem with a wholly separate pair of Ultra 6's with Replicate....sorry if I'm too verbose. 🙂


[2013-06-26 04:15:12] [Info] p2p connect to nas-abcd in XYZ network
[2013-06-26 04:15:23] [Warning] Restart p2p service
[2013-06-26 04:15:42] [Info] p2p connect to nas-ABC in XYZ network
[2013-06-26 04:15:54] [Error] Unable to connect to nas-ABC
[2013-06-26 04:15:54] [Error] Connect error code: -51
[2013-06-26 04:15:54] [Error] Please check device is online and that the Replicate service is running.

[TeknoJnky]

have you logged on to the replicate management page (from the frontview > addons > installed > replicate > 'manage readynas replicate' ?

One of my 3 devices was showing as offline in the replicate website, but once I logged on to the local replicage management and refreshed the website it showed up fine.

[DrJones]

TeknoJnky wrote:
have you logged on to the replicate management page (from the frontview > addons > installed > replicate > 'manage readynas replicate' ? One of my 3 devices was showing as offline in the replicate website, but once I logged on to the local replicage management and refreshed the website it showed up fine.

Yes, and in both cases now I would successfully login and everything would seem OK.

I tried to de-register each NAS from replicate and then was unable to register it to Replicate.

That's when I opened a ticket with Netgear.

[kendallit]

Any updates on this issue? Having same issue out of nowhere!

[DrJones]

kendallit wrote:
Any updates on this issue? Having same issue out of nowhere!

Nope. It happened to two separate pairs of ReadyNAS w/Replicate.

Online/email support was fairly helpful, but of course it's a process and the first thing they ask to do is factory default the device.

Just tell them that's not an option & they'll escalate the ticket.