Error btrfs_root_node+38 what to do

[wtr1975]

I logged into my ReadyNAS and had a notification for an update.  I downloaded and was directed to reboot. The reboot stopped at 43% and I am now receiving the following error message: "btrfs_root_node+38."  I have made multiple attempts to reboot without success.  Any suggestions?  I appreciate it.

[JohnCM_S]

Hi wtr1975,

Welcome to the Community!

This might be related to the file system based on the error.

Do you have a backup of your data?

Is the NAS detected on RAIDar? If yes, can you download the system logs?

Regards,

[wtr1975]

The two files in the ReadyNAS are the only backup storage (i.e Raid 1 backsup to Raid 2).  I am going to purchase an external harddrive and attempt to backup before doing anything.  The ReadyNas is not detected on the RAIDar

[wtr1975]

I had read a post from a couple of years ago in which someone did a factory reset.  Not sure if that is the route to go.

[StephenB]

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@wtr1975 wrote:

I had read a post from a couple of years ago in which someone did a factory reset.  Not sure if that is the route to go.

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That will resolve the problem, but you will lose all the data.