RNDP6000 vith OS6 and readycloud

[Archdivan]

HI! There is known issue: RNDP6000 with OS 6 has no s/n and numbers are the same with MAC adress of device. that way i can't access to readycloud. also i know that legacy has no support but it seems to easy-solved, so i ask for some help. sorry for my poor english.

[JohnCM_S · Accepted solution]

Hi Archdivan,

The fix has been applied already and the NAS was rebooted afterwards. The unit should have the actual serial number now.

Regards,

[JohnCM_S]

Hi Archdivan,

Welcome to the Community!

Can you take a picture of the serial number and the MAC address of the NAS? That is usually located at the back or underneath of the chassis. Please PM it to me afterwards.

Regards,

[JohnCM_S · Accepted solution]

Hi Archdivan,

The fix has been applied already and the NAS was rebooted afterwards. The unit should have the actual serial number now.

Regards,

[Archdivan]

WOW, It's really great! You're the best!

[Archdivan]

Wow! It's a magic! 😃 that's why a NETGEAR the best! 

[computim]

Good afternoon - Would it be possible to have the same fix for my unit? Readynas RNDP6310-100NAS.

[JohnCM_S]

@computim

The fix has been applied and the NAS was rebooted to Normal mode again. Please check if it is now showing the actual S/N.

Regards,