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Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

Kieran1
Aspirant

Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows no data

Hi

 

ReadyNAS Duo RND2000 with 1 x 2TB Seagate drive. Mac 10.11.6

 

I have a very old readynas duo that has 1 remaining 2TB drive running in it. All seems fine physically with unit, powered, LED's etc. I can access it via RAIDar and see the drive and I can open the frontview admin page and look at details. I'm just not getting any respose to actions taken in frontview and I can't see any of my data on the drive via AFP?

 

Recently I have been looking into upgrading all my storage options and trying to solve curent time machine backup messages and general storage on my iMac. I was using the readynas with time machine to backup my mac and also sperately to store larger files. I've been getting messages on time machine that I need to start a completely new back up on this drive. However I fear this will wipe the exisiting data and lose that which is not backed up (larger files). I'd like to be able to see what data is on the drive before attempting to backup the NAS (to external drive?) before possibly starting a new Time Machine back up?

 

RAIDar states:

Volume C: Raid level X, Not redundant. A disk Failure will render this volume dead. 1587 GB (85%) of 1853 GB used. - To me this seems that the drive is ok and has data on it?

 

I can't download the logs but I have copied them:

 

Severity  Date  Message 

Sat Jan 11 19:59:59 WET 2020System is up.

Sat Jan 11 19:55:57 WET 2020Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Sat Jan 11 19:04:17 WET 2020System is up.

Sat Jan 11 18:58:26 WET 2020Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Wed Jul 17 15:31:46 WEST 2019System is up.

Wed Jul 17 15:19:47 WEST 2019System powering off...

Thu Apr 18 13:53:49 WEST 2019System is up.

Thu Apr 18 13:49:30 WEST 2019Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Fri Mar 22 22:57:33 WET 2019The default backup button job copies the contents of the [backup] share to the USB hard drive directly attached to the front of the NAS. Please attach a USB hard drive directly to the front USB port before pressing the backup button.

Tue Nov 20 14:02:09 WET 2018System is up.

Tue Nov 20 13:41:33 WET 2018System powering off...

Sat Sep 22 11:36:25 WEST 2018System is up.

Sat Sep 22 11:32:19 WEST 2018Rebooting device...

Sat Sep 22 11:32:17 WEST 2018Please close this browser session and use RAIDar to reconnect to the device. System rebooting...

Tue Sep 11 01:12:01 WEST 2018System is up.

Thu Aug 16 23:13:15 WEST 2018System powering off...

Thu Aug 16 19:23:06 WEST 2018System is up.

Thu Aug 16 19:18:59 WEST 2018Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Tue Jul 10 15:16:44 WEST 2018[media] The share and its subfolders have been configured to allow non-owner delete and rename.

Tue Jul 10 15:14:45 WEST 2018[media] Share contents ownership and permissions changed to match the share.

Wed Jun 27 23:02:46 WEST 2018System is up.

Wed Jun 27 22:56:30 WEST 2018Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Tue Apr 3 06:25:04 WEST 2018Volume C is approaching capacity: 100% used 18G available

Fri Mar 2 18:47:58 WET 2018RAID sync finished on volume C. The volume is now fully redundant.

Thu Mar 1 22:21:09 WET 2018System is up.

Thu Mar 1 22:16:02 WET 2018RAID sync started on volume C.

Thu Mar 1 22:15:49 WET 2018Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Sat Feb 24 05:30:05 WET 2018RAID sync finished on volume C. The volume is now fully redundant.

Fri Feb 23 10:48:53 WET 2018System is up.

Fri Feb 23 10:41:27 WET 2018RAID sync started on volume C.

Fri Feb 23 10:41:00 WET 2018Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Fri Feb 9 06:25:03 WET 2018Volume C is approaching capacity: 99% used 35G available

Thu Dec 14 06:25:04 WET 2017Volume C is approaching capacity: 98% used 55G available

Mon Dec 4 06:25:03 WET 2017Volume C is approaching capacity: 97% used 71G available

Fri Nov 3 04:32:44 WET 2017RAID sync finished on volume C. The volume is now fully redundant.

Thu Nov 2 09:29:25 WET 2017System is up.

Thu Nov 2 09:21:50 WET 2017RAID sync started on volume C.

Thu Nov 2 09:20:25 WET 2017Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Sun Oct 22 05:21:42 WEST 2017RAID sync finished on volume C. The volume is now fully redundant.

Sat Oct 21 08:40:13 WEST 2017System is up.

Sat Oct 21 08:34:09 WEST 2017RAID sync started on volume C.

Sat Oct 21 08:33:50 WEST 2017Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Fri Sep 29 06:25:04 WEST 2017Volume C is approaching capacity: 96% used 92G available

Thu Jul 13 22:02:32 WEST 2017System is up.

Thu Jul 13 21:57:43 WEST 2017System powering off...

Mon Jul 3 15:17:16 WEST 2017RAID sync finished on volume C. The volume is now fully redundant.

Sun Jul 2 23:01:50 WEST 2017System is up.

Sun Jul 2 22:56:11 WEST 2017RAID sync started on volume C.

Sun Jul 2 22:55:28 WEST 2017Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Fri Jun 9 06:25:07 WEST 2017Volume C is approaching capacity: 90% used 204G available

Sun Apr 30 11:26:35 WEST 2017RAID sync finished on volume C. The volume is now fully redundant.

Sat Apr 29 15:27:27 WEST 2017System is up.

Sat Apr 29 15:22:40 WEST 2017RAID sync started on volume C.

Sat Apr 29 15:22:22 WEST 2017Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Mon Apr 24 10:05:59 WEST 2017RAID sync finished on volume C. The volume is now fully redundant.

Sun Apr 23 13:15:09 WEST 2017System is up.

Sun Apr 23 13:07:52 WEST 2017RAID sync started on volume C.

Sun Apr 23 13:07:02 WEST 2017Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Thu Jan 19 17:48:26 WET 2017RAID sync finished on volume C. The volume is now fully redundant.

Wed Jan 18 21:17:14 WET 2017System is up.

Wed Jan 18 21:11:03 WET 2017RAID sync started on volume C.

Wed Jan 18 21:08:08 WET 2017Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Sun Jan 15 10:26:31 WET 2017RAID sync finished on volume C. The volume is now fully redundant.

Sat Jan 14 15:03:18 WET 2017System is up.

Sat Jan 14 14:57:14 WET 2017RAID sync started on volume C.

Sat Jan 14 13:49:29 WET 2017RAID sync started on volume C.

Sat Jan 14 13:49:09 WET 2017Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Mon Nov 7 16:11:59 WET 2016RAID sync finished on volume C. The volume is now fully redundant.

Sun Nov 6 19:59:01 WET 2016System is up.

Sun Nov 6 19:53:55 WET 2016RAID sync started on volume C.

Sun Nov 6 19:53:08 WET 2016Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Fri Sep 30 06:25:04 WEST 2016Volume C is approaching capacity: 80% used 388G available

Fri Aug 19 11:52:00 WEST 2016System clock has been updated.

Sat Jun 25 06:02:30 WEST 2016RAID sync finished on volume C. The volume is now fully redundant.

Fri Jun 24 09:43:04 WEST 2016System is up.

Fri Jun 24 09:38:17 WEST 2016RAID sync started on volume C.

Fri Jun 24 09:37:25 WEST 2016Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Sat Feb 20 11:22:39 WET 2016System is up.

Sat Feb 20 11:19:38 WET 2016Rebooting device...

Sat Feb 20 11:19:37 WET 2016Please close this browser session and use RAIDar to reconnect to the device. System rebooting...

Sat Feb 20 10:42:10 WET 2016System is up.

Sat Feb 20 10:35:20 WET 2016System powering off...

Tue Jan 19 02:47:05 WET 2016RAID sync finished on volume C. The volume is now fully redundant.

Mon Jan 18 08:07:04 WET 2016System is up.

Mon Jan 18 08:02:18 WET 2016RAID sync started on volume C.

Mon Jan 18 08:01:51 WET 2016Improper shutdown detected. To ensure data integrity, a filesystem check should be performed by rebooting the NAS through Frontview with the volume scan option enabled.

Fri Sep 18 21:00:08 WEST 2015System is up.

Fri Sep 18 20:41:21 WEST 2015Powering off device

Fri Sep 18 20:41:20 WEST 2015Please close this browser session and use RAIDar to reconnect to the device after it is powered back on. System powering off...

 

Thanks for any help.

 

Kieran

 

 

 

Model: RND2000v2|ReadyNAS Duo v2 Chassis only, RND2110|ReadyNAS Duo 1TB (1 X 1TB)
Message 1 of 17
StephenB
Guru

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

What firmware are you running on the NAS?  If it is 4.1.x, then you have a v1; if it is 5.3.x you have a v2.

 

It does look like you have data on the NAS.  Have you tried accessing it with finder using SMB?  You could also try enabling FTP, and using that to offload your data (using an FTP client like FileZilla).

 

I suggest putting the full log zip file into cloud storage (google drive, icloud, etc), and asking the mods ( @JohnCM_S or @Marc_V ) to analyze them for you.  Don't post the link to the logs publicly - send them a private message (PM) using the envelope icon in the upper right of the forum page.

 

 

 

 

Message 2 of 17
Kieran1
Aspirant

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

Hi thanks for message. 

 

Firstly I think it's 4.1 I can't remember how to check this info. How do I go about accessing the drive with SMB?

 

How do I go about zipping the log if I can't download it. I get this error message when I try to download all logs:

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<payload>Empty No Support</payload>

 

Thanks

 

Kieran

Message 3 of 17
Kieran1
Aspirant

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

Access via SMB:// gives this error.

 

The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.

 

Thanks

 

Kieran

Message 4 of 17
StephenB
Guru

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows


@Kieran1 wrote:

 

Firstly I think it's 4.1 I can't remember how to check this info.

It's shown in the web admin interface and by RAIDar.

 


@Kieran1 wrote:

 

How do I go about zipping the log if I can't download it. I get this error message when I try to download all logs:

 


Normally clicking on the download link will download a zip file.  There are a couple of reasons that might not be working for you.

 


@Kieran1 wrote:

How do I go about accessing the drive with SMB?

Access via SMB:// gives this error.

 


SMB:// is the way, though it is worth trying CIFS:// as it might give a different result.

 

It sounds like the first priority is to offload the files from the NAS. 

 

One option is to contact paid support (my.netgear.com).  They'd have you reboot the NAS in tech support mode, which would let them access it remotely.  Ask about per-incident support (which would run $75-$100 USD). Don't sign up for the gearhead support - that doesn't cover what you'd need.

 

Another option is to attempt to enable FTP on the NAS (installing it as a service, and enabling it for the shares).  If that works, you could offload the data using FileZilla. 

 

If you can format a USB drive as NTFS, you could also try to set up a NAS backup job that would back up the shares to the USB drive (which would be connected to the NAS).  Formatting the drive as USB would require access to a Windows PC, or purchasing NTFS software for your Mac (Paragon does have a package for this).

 

 

 

Message 5 of 17
Sandshark
Sensei

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

The multiple improper shut-downs, which trigger a re-sync, are something that should not be occurring.  Are they something you are causing, power outages with no UPS, or just occurring on their own?  At some point (maybe already, given your problem), the NAS may be unable to recover from this.

Message 6 of 17
Kieran1
Aspirant

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

Hello again, busy week and first chance to have a look at all the suggestions.

 

Thanks for all replies, I'm going to try and step through them,

 

Firstly Front view states the firmware is 1.00a043, I have downloaded 4.1, should I install it our might it cause more problem at this stage?

 

I have tried to enable ftp share within frontview but it won't let me and keeps resetting to disabled.

 

AFP sharing is enabled for guests and the original afp share shortcut is still in my sidebar, when I open it I can see my two volume mounts but the folders are empty. If I open the afp path from the 'connect to server' window (afp://nasname(AFP).afppovertcp._.tcp.local) I get a window asking me which volumes I want to mount but the tow volume sare greyed out.

 

The multiple shutdowns are probably me trying to force (power button) the NAS to reboot and perform the requested volume scan.

 

I've looked to buy a 2TB external drive/usb drive but i'm wary that it won't be configurable with the current firmware?

 

Thanks again for the help

 

Kieran

 

Message 7 of 17
StephenB
Guru

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows


@Kieran1 wrote:

 

Firstly Front view states the firmware is 1.00a043, I have downloaded 4.1, should I install it our might it cause more problem at this stage?

1.00a043 firmware is 4.1.x - but that number won't tell us what what the .x is.  Are you looking on the Frontview home page?  What is RAIDar telling you?. 

 

I wouldn't try to update the firmware at this point.

 


@Kieran1 wrote:

 

I have tried to enable ftp share within frontview but it won't let me and keeps resetting to disabled.

 


The FTP service is enabled on services->standard file protocols?  (I'm thinking it is, but want to confirm).

 

Also, I think you are saying you are tried to enable FTP for an existing share, but it isn't letting you do that. The process is to click on the grayed-out icon for FTP, and then set default access to "read/write".  Then click apply on the bottom right.  Is that what you are doing?  If so, is the system silently failing to enable it, or are you seeing an error message?

 

If that is what you are doing, and it seems to be ignored, then this could a be a sign that the OS partition is full.  Not being able to download the logs is another symptom that often is associated with a full OS partition.  Attempting to install firmware would also fail, since that also requires some free disk space.

 

Paid support can deal with a full OS partition fairly easily remotely (and repair any damage to the configuration files in the NAS).  @JohnCM_S can help you get access to per-incident support - which I think would be about $75 USD.  I think that's your best option at this point.  

 

Another option (similar cost) would be to get R-studio for Mac (RAID recovery software), connect disk 1 of the Duo to the Mac with SATA or a USB adapter/dock, and try to extract/offload your files with that software.  

Message 8 of 17
Kieran1
Aspirant

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

Hi.

 

Here's my Frontview info, the blanks are deleted info.

 

Hostname:

Model: ReadyNAS Duo [X-RAID]

Serial:

Firmware: [1.00a043] 

Memory: 256 MB [2.5-3-3-7]

IPv4 address::

Volume C: Online, RAID Level , disks, 0% of 0 MB used

 

 

'The FTP service is enabled on services->standard file protocols?' -   Yes it's enabled.

 

'click on the grayed-out icon for FTP, and then set default access to "read/write".  Then click apply on the bottom right.  Is that what you are doing?' - Yes that's what i'm doing.

 

'if so, is the system silently failing to enable it, or are you seeing an error message?' No error message it just reverts to original setting after clicking apply.

 

RAIDar states I have used 85% of the drive, would this mean the OS partition is full?

 

I'm in the UK and i've just had a look around for the support you mention and I can't find any direct info. Would the user you tag help me in the UK?  I do have a SATA external hard drive dock that I could use.

 

Thanks

 

 

 

Message 9 of 17
Sandshark
Sensei

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

RAIDar reports how much of the data partition is used.  The OS pertition is entirely separate, so the reported use by RAIDar or the GUI have no bearing on that.  If you can still download the log zip file, take a look at volume.log,  You are looking for the use of  md0 in the df -h part of the log:

 

=== df -h ===
Filesystem      Size  Used Avail Use% Mounted on
udev             10M  4.0K   10M   1% /dev
/dev/md0        4.0G  795M  2.9G  22% /

The above shows typical useage.  If you are even over 50%, something is amiss.  If you are at or near 100%, that can be very problematic, as the OS now has no working space to create/revise files.

 

Message 10 of 17
StephenB
Guru

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows


@Kieran1 wrote:

 

I'm in the UK and i've just had a look around for the support you mention and I can't find any direct info.

 


You can access support via my.netgear.com - you would need to register the Duo if you never did that.  Wait for @JohnCM_S  on per-incident support - there could a qualification step needed for that.

 


@Kieran1 wrote:

I do have a SATA external hard drive dock that I could use.

 


Perhaps try downloading R-Studio (w/o purchasing) from https://www.r-studio.com/data_recovery_macintosh/

Then see if it can find your data files on the first disk in the Duo.  If it does, then you could purchase and offload your files.

 

After that you could do a factory install on the NAS and reload your files.

 

 

 

 

Message 11 of 17
Kieran1
Aspirant

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

HI.

 

I get this error message when I try to download all logs:

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<payload>Empty No Support</payload>
 
Kieran
Message 12 of 17
Kieran1
Aspirant

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

Hi again.

 

Ok so I've pulled the drive out of the duo and into an external caddy and run scans with Disk Drill and R Studio. Both seems to find thousands of files but still initially state that there's nothing on the drive. I've bought a spare 2TB drive and i'm considering attempting a back up via Disk Drill as it appears possible with this app. However it is unclear if this will transfer everything in a simple file format or keep tagged file info and time machine back ups.

 

I've run the duo again via RAIDar & front view just to see if there had been any changes. I still can't see any files past the two home folders in AFP/FTP etc and cannot remember my user details to access them other than via 'guest'. However Frontview appears to be showing some more information about the drive and previous useage than before. For instance USB backup info has appeared from some years ago along side the current drive status. Should I attempt a back up from the USB slot? I still cannot download the logs.

 

Thanks

 

Kieran

 

 

Message 13 of 17
Kieran1
Aspirant

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

Forgot to mention, should I run first aid on this drive via disk utility or would any possible fixes cause problems?

 

Thanks

Message 14 of 17
StephenB
Guru

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows


@Kieran1 wrote:

Forgot to mention, should I run first aid on this drive via disk utility or would any possible fixes cause problems?

I wouldn't.  I think it could do damage.

 


@Kieran1 wrote:

Both seem to find thousands of files


I haven't run into disk drill before, but it sounds similar to R-studio.  If these are seeing your data files, then you should definitely off-load them before you do anything else.  They will also show the OS partition (folders like /var, /bin, /etc).  You don't need to off-load those.

 

I don't think you'll be able to recover the time machine backups (though you can try I guess), and you might well lose some of the mac-specific tags.  But you will get the rest of the files, which at least limits the losses.

 


@Kieran1 wrote:

I've run the duo again via RAIDar & front view just to see if there had been any changes. I still can't see any files past the two home folders in AFP/FTP etc and cannot remember my user details to access them other than via 'guest'. However Frontview appears to be showing some more information about the drive and previous useage than before. For instance USB backup info has appeared from some years ago along side the current drive status. Should I attempt a back up from the USB slot?


This is with the disk re-inserted?

 

The backup log will be written to the OS partition, which could well fail, and might do more damage.  But after you've gotten what you can from the mac, you could try the USB backup again.

 

Though I think pursuing per-incident support from Netgear is a better step.

 

Message 15 of 17
Kieran1
Aspirant

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows

Hi.

 

'This is with the disk re-inserted?' - Yes

 

'But after you've gotten what you can from the mac, you could try the USB backup again.' - Do you mean, from the NAS disk not mac? I haven't tried a USB backup as yet? Next step is to try to off load all files found by disk drill to external drive.

 

'Though I think pursuing per-incident support from Netgear is a better step.' - I've contacted John CM S as suggested.

 

Thanks

 

Kieran

Message 16 of 17
StephenB
Guru

Re: Raidar 6.5 drive ok, Frontview, reboot & volume scan needed, not rebooting. AFP sever shows


@Kieran1 wrote:

 

'But after you've gotten what you can from the mac, you could try the USB backup again.' - Do you mean, from the NAS disk not mac?


I mean connecting the disk to the Mac and using one of the two tools you've installed to extract the files from that disk.

Message 17 of 17
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