Hi Community, hoping someone can help with my out of support device.
Rebooted my ReadyNAS RN10400 after resolving some home network issues and it is now stuck at the password recovery screen. I enter the e-mail and answer the security question but then it just sits there spinning without ever progressing. Not even a failure.
Things to note before performing an OS re-install:
The admin password and network settings will be reset to their default settings.The default settings for the admin account are:
Username:admin
Password:password
The default network settings are reset to DHCP client (the ReadyNAS will look to a DHCP server to obtain an IP address). If you can no longer access your ReadyNAS by IP address after the OS re-install use theRAIDartool to find the new IP address.
Thedata volumeis not affected by performing an OS re-install.
The steps to perform an OS re-install are dependent on the model of your ReadyNAS. 8follow the link above to get the complete table)
@Ohmarr: In addition to resetting the password and network configuration, the OS reinstall will also turn off volume quota. You can re-enable that on the volume settings wheel.
It sounds to me like you saved the old password in your browser and it's sending that to the NAS. Of course, it's wrong, so the NAS thinks you need to reset it.
When I browse to the NAS shares I am being prompted for a password, it is not accepting my password or the defaults after I have run an OS re-install from the boot menu.
@Sandshark's theory that the browser is presenting the old password to the NAS is likely correct. Try using the browser in incognito / private mode, and see if that lets you log into the NAS.
I have tried incongnito and in-private on all browsers, just getting the password recovery screen every time.
Have connected the NAS direct to my PC so there is nothing else trying to access it.
Anyone have any other ideas on how I can recover access?
Anyone know why the OS reinstall is not working? Runs through it but always dumps me back at the Password Recovery screen with my security question so clearly has not re-installed the OS.
That password is only for tech support mode, which you are not using. You are ending up with "guest" mode access for the shares (I confirmed that on my own RN102).
Anyone know why the OS reinstall is not working? Runs through it but always dumps me back at the Password Recovery screen with my security question so clearly has not re-installed the OS.
It should have worked so this isn't clear what's going on. Have you tried a browser on another device (PC, phone, tablet)??? It's conceivable you have a full root - were there any indications of that before the problem occured? What apps are installed (if any)?
As an aside, IMO it is reasonably safe to note the admin password on the door inside the NAS, People who have physical access can do the reinstall, or just take the disks and do file system recovery on another system - so they can get to your files w/o the admin password. Just my view, others would disagree.
If you are comfortable with the linux command line, it would be possible to use tech support mode, and manually mount the OS partition. That would enable more troubleshooting. You could alternatively do a factory default after you off-load the data - then reconfigure the NAS, and restore the data from your backup.
I have a ReadyNAS 10200 (2-bay, no drives) which I have been using for a few years. I have the same problem with password recovery. I have done password recovery before, a couple of years ago, and the system sends out an email with the new password. This time, the wait-cursor is spinning forever once I click the "Recover" button.
I'm using Firefox and Chrome on Ubuntu Linux. On both the browsers, the endless-spinning wait-cursor is the same. Note that it does not tell me that the recovery details are incorrect. It just goes on spinning.
I had enabled SSH access when I had set up the NAS. I had created a user account for myself, and enabled SSH account for that account. Since I had set up SSHd and had installed a key, I don't need to know my password to log in using SSH. This SSH still works. I can log in, poke around in the system, and the system seems healthy. This account does not seem to be able to do "su" to become root -- I get an authentication failure when I run "su".
Is there any way by which I can reset the admin password from the shell prompt without becoming root?
What email service are you using? Do you have it set up to send any alerts, and have you been getting them? Some providers (Gmail is one) changed the method needed to log in. If you did not make the necessary changes, then that could be your problem.
It is a bad idea to make password changes "behind the scenes" via SSH. The better way is to do an OS re-install (making sure you don't accidently do a factory default, which will wipe your volume), which will reset the admin password back to the default of password.
P.S. In the future, please do not "tack on" your question to someone else's. Start a new thread unless your question is exactly like the original poster's.
I am using Gmail. I have received alert emails from my ReadyNAS box as recently as May. Has Gmail made any changes in the last 2 months?
And I "tacked on" my question to someone else's because my question is EXACTLY like the original poster's, IMHO. I also saw that interest in his question died down because he decided to bite the bullet and replace his entire NAS device, though he received no explanation which actually solved his problem. Therefore I felt that if others "tack on" their very similar reports to this, it may gain more attention. I have seen a similar situation several months ago, when the ReadyNAS firmware was failing to download anti-virus signature databases from the server for lots of us (including me). It later got solved for most of us due to some update to the firmware, even though no such clear acknowledgment came from the Netgear firmware team. I'm hoping that some similar fix will come for our problem too.
I am using my own Gmail password on the NAS, the one I normally use to log into the Gmail browser interface.
And yes, the whole password recovery journey started because I too am unable to log into the admin interface with the browser. And I haven't "lost" my password -- I keep such passwords written in a password store, since they are not guessable. So it's very unlikely I'm typing in some wrong password.
I am using my own Gmail password on the NAS, the one I normally use to log into the Gmail browser interface.
Ok. Though that just means you reused the gmail password with the NAS admin account.
But you said also that you were no longer getting email alerts in your gmail. That's configured in a different part of the NAS web ui. And you need to change that password over to an app-specific google password to get email alerts.
Back to the main problem - the OS reinstall will definitely reset the admin password back to password.
Make sure you are browsing to https://nas-ip-address/admin, and also try incognito browsing to be certain the browser isn't auto-filling the wrong password.
Hi all, I am also having problems with passwords and the recovery not working. I noted that re-installing the OS may overcome this problem but am paranoid of losing my data! If I were to remove the disk array and install a new single disk for functionality, re-install the OS and then re-insert the original disk array, would the original data of the array still be available?
