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Showing device is offline

soosie999
Aspirant

Showing device is offline

Hello
I have read all the existing topics on this issue but now are more confused than before. I am trying to remotely access my 314 running 6.2.2 using a Windows 8 laptop running the WIndows 7Client . I have NASRemote, NASReplicate and ReadyCloud installed and all are current. I have created all appropriate User accounts. My NAS is online. BUT everytime I chose connect to ReadyNAs through the PC client it shows my NAS as offline. I read mdgm's comments about P2P but I had no idea where to "restart" it.

I have read all the Netgear provided documentation and watched a myriad of youtubes on how to do this and they all seem to say its only 3 easy steps! So I feel like a complete failure as no matter what I have tried it just won't work.

Can anyone please help in plain English - I am an experienced user but not an network wizz.

Soosie 😞
Message 1 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Showing device is offline

For the 314 you would use the ReadyCloud client which has replaced the ReadyNAS Remote client on your PC. Are you using that?
Message 2 of 8
soosie999
Aspirant

Re: Showing device is offline

Hi mdgm
No I am using the one that Netgear told me to: ReadyNASRemote-x86.bin - which is the client for Windows.

Where do I find ReadyCloud client?
Message 3 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Showing device is offline

Hmmm? That is the add-on for legacy x86 devices.

Can you try the ReadyCloud client for Windows?
Message 4 of 8
soosie999
Aspirant

Re: Showing device is offline

Found it and have installed it but it still only connects to my NAS on the LAN not over VPN.
Message 5 of 8
soosie999
Aspirant

Re: Showing device is offline

Is there a Readycloud client for mac or is it the same one?
Message 6 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: Showing device is offline

Message 7 of 8
soosie999
Aspirant

Re: Showing device is offline

Hi mdgm
Have just emailed them according to the instructions.
Cheers
Message 8 of 8
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