Trouble opening a support ticket

[GreenRobot]

I need support for my ReadyNasRN31200

I purchased a support contract, but when I go to open a ticket, I get asked for an activation code.  When I made a ticket about that, they closed the ticket and said my support contract was active.  I've attached pictures

[GreenRobot]

Here's the page that shows I've purchased a support contract.

[Marc_V]

Hi @GreenRobot

Welcome to the Community!

There seem to be an issue that involves available contract not being activated or not showing just like the issue you have. It should be corrected soon they are now working on it now.

I sent you a PM so we can coordinate with Support.

Regards

[Nodism1125]

Hi GreenRobot, 

 I already reported the missing Oncall contract to your account. Kindly share the screenshot of  My Service Contracts.