× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

unable to log in to readynas photos

nacemark
Aspirant

unable to log in to readynas photos

just installed readynas photos (after much issues with program). now that it has launched, it repeatedly says "Login Failed. Please check the User ID and Password."
I have reset my password twice. still the same message.
any suggestions about what I could be doing wrong (besides password...I know it is correct). anything special with the userid? I have tried email, username alone, etc...
any assistance will be greatly appreciated.
Message 1 of 4
nacemark
Aspirant

Re: unable to log in to readynas photos

miraculously, my credentials are accepted. however, the share tab gives me an error.

TypeError: Unable to get value of the property 'replace': object is null or undefined.


anyone know how to correct or what the issue may be?

thanks in advance for any assistance.
Message 2 of 4
minerva
Aspirant

Re: unable to log in to readynas photos

Can you try on other browsers

-Minerva
Message 3 of 4
nacemark
Aspirant

Re: unable to log in to readynas photos

good call minvera.... I forgot I had set IE as default. the share option came up, now just waiting for the message to come through my email.
seems like it is going to take a minute or 5.
thanks for the input. I will post when it is successful.

***THIS JUST IN*****

Success.
thanks again minerva.
Message 4 of 4
Discussion stats
  • 3 replies
  • 4134 views
  • 0 kudos
  • 2 in conversation
Announcements