Have no connection with Ready NAS

[Notreadyyet]

We installed new router in the office and after the installation we lost connection with our ReadyNAS. We tried to reboot the devices: server, modem and router. It didn't help.We steel have no acces to the server. When I try to enter the server IP address in the browser 

the page can't be reached.

[StephenB]

Does your new router use 192.168.0.x addresses?

If not, you have a couple of options:

• do an OS reinstall - which resets the NAS to use DHCP, and also resets the admin password to netgear1.
• reset the router's address range to 192.168.0.x
• set up a 192.168.0.x static address temporarily on a PC, and then browse to http://192.168.0.2/admin and reset the NAS to use a static address that is compatible with your new network.

[Notreadyyet]

No it uses192.168.1.x

[StephenB]

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@Notreadyyet wrote:

No it uses192.168.1.x

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That's why it doesn't work.  Someone assigned a static address to the NAS that worked with your old network but which isn't compatible with your new network.

The three ways to fix this are above.  The simplest is to reconfigure the router to use 192.168.0.x

[Notreadyyet]

Thank you I wil try

[StephenB]

Great.  After you get access, you should reset the NAS to use DHCP using the web ui.  Most routers will let you reserve an IP address, so you'll always get the same one.  That approach prevents this issue from happening again in the future.

[Notreadyyet]

I tried it did not help

[mdgm-ntgr]

The OS Re-install procedure for your Duo v1 is to

1. Power down the NAS
2. Press and Hold the reset button on the back of the unit (e.g. using a paperclip)
3. Briefly press the power button to turn the NAS on
4. Continue to hold the reset button for about 5 seconds (the disk LEDs will blink once briefly). Release the reset button at this point

Note if you "accidentally" held the reset button in for 30 seconds you'd have about 10 minutes to pull the power to abort before the NAS proceeded to wipe your disks.