Our RN2120v2 with 6.4.2 (and antivirus disabled) is extremely slow when reading from it. There is a PC that has a network drive mapped to a share on it. I copied a folder to the NAS and it took about 15 seconds. Copying the same folder back from the NAS to the PC says "5 hours remaining".
I have run a Crystal Diskmark performance test from the PC against the mapped drive and it shows 115MB/s for sequential write and 0.2MB/s for sequentlal read. I ran the same test on another PC using UNC just in case and get the same numbers.
I created a support case but they told me to reboot the NAS and defrag it and it doesn't help. I have enabled and disabled the antivirus to no avail.
I tried to apply a hotfix that is supposed to fix the slowness issue when antivirus is enabled but I couldn't install it. I don't want to install a beta version because we need to keep the warranty.
This is used in a medical field and patient care is severely impacted since we installed this unit. We didn't have the issue when we used to use a different brand. If we cannot resolve this, we will have to switch to a different brand.
Have you tried a direct ReadyNAS to PC connection to isolate if its a network problem? Also, it would be better if you could send us a the complete system device logs so we can have a look at your system and probably get an idea why it's acting up.
I tried to apply a hotfix that is supposed to fix the slowness issue when antivirus is enabled but I couldn't install it.
This is as concerning as the performance issue, and suggests that you should follow up with support. Whatever is blocking the hot-fix install might also be interfering with your read speeds.
Also - some people are confusing the antivirus service from the antivirus plus app. You need to disable the service from the system->settings page.
Thanks for all the suggestions. Today the user emailed me and thanked me for fixing the issue although I haven't done anything.
We have updated the Citrix Receiver on the PC for a completely unrelated purpose yesterday. Today the Crystal Diskmark is showing 100MB/s read speed where it was 0.2MB/s before. I don't know how Cirtix Receiver could cause that but that is the only change that I am aware of. If I can somehow confirm it, I will post it.
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