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ReadyNAS 312 goes offline after backup since 6.9.3

sfpegasus
Tutor

ReadyNAS 312 goes offline after backup since 6.9.3

On two occasions now since 6.9.3 upgrade the ReadyNAS has become unreachable after completing a daily backup and ejecting the drive. Completely drops the ip address and falls off the network.  Rebooting the ReadyNAS is the only solution right now.  I've changed ethernet ports to see if the problem clears itself.  I suspect when ejecting the drive it's ejecting the ethernet connection as well. 

 

No issues when I was on 6.9.0.  Avoided 6.9.1 and 6.9.2 for fear of these types of problems.

 

I've had this problem in the past back in the 6.4.1 days.  After wiring the ReadyNAS directly to the router and rebooting the router the issue resolved itself.  Now it's back.

 

Fri Mar 16 2018 10:34:41 System: ReadyNASOS service or process was restarted.
Fri Mar 16 2018 8:51:56 System: Alert message failed to send.  (This is when it falls offline)
Fri Mar 16 2018 8:51:56 Backup: Successfully completed backup job Daily.
Fri Mar 16 2018 8:51:56 System: External storage device (USB_HDD_4) disconnected by backup job (Daily).
Fri Mar 16 2018 5:01:13 System: ReadyNASOS background service started.

Thu Mar 22 2018 10:43:10

 System: ReadyNASOS background service started.
Thu Mar 22 2018 10:36:30 System: The system is shutting down.
Thu Mar 22 2018 9:16:56 System: Alert message failed to send.  (This is when it falls offline)
Thu Mar 22 2018 9:16:56 Backup: Successfully completed backup job Daily.
Thu Mar 22 2018 9:16:55 System: External storage device (USB_HDD_3) disconnected by backup job (Daily).
Thu Mar 22 2018 5:01:10 System: ReadyNASOS background service started.
Thu Mar 22 2018 5:01:08 System: External storage device connected.
Model: RN31200|ReadyNAS 300 Series 2-Bay
Message 1 of 5
StephenB
Guru

Re: ReadyNAS 312 goes offline after backup since 6.9.3

Do email alerts work generally?

Message 2 of 5
sfpegasus
Tutor

Re: ReadyNAS 312 goes offline after backup since 6.9.3

Yes.  Actually that's my clue that it's gone offline.  When I don't receive the emails, I know it wigged out.  Windows is helpful too.  I use the drive for FileHistory and Windows will alert when the drive is no longer available.

Message 3 of 5
StephenB
Guru

Re: ReadyNAS 312 goes offline after backup since 6.9.3

I suggest sending a PM to @mdgm-ntgr and ask him if he's be willing to analyze your logs.

Message 4 of 5
sfpegasus
Tutor

Re: ReadyNAS 312 goes offline after backup since 6.9.3

Thanks.  I'll do that if it recurrs again.

Message 5 of 5
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