Has anyone with models affected by the Intel Atom bug been contacted for replacements yet? I have two of these units in very critical roles that are approaching 1 and 2 years in use which is around the time the bug usually manifests, so I am starting to get concerned they won't be replaced in time.
Not hearing any updates combined with that email address not working any more does not give me the best feeling that this issue is still being worked on...
The result of an afflicted devices is a device that doesn't power on, and I haven't seen an RMA for one yet that had this issue.
Thanks for telling me about the unavailable e-mail though, I filed a ticket to look into that.
If you are seeking a proactive replacement, feel free to contact our support. We can get you replaced. We are contacting customers in the order in which they registered, so if you have not been registered long, you will eventually be contacted.
Thank you for the reply! I did try to contact supported about the recall but they just told me I have a 5 year warranty and closed my ticket telling me to contact the recall email address which didn't work.
If you guys are going by registered date that makes sense for my second 3138 which I bought early in 2017, but my first one was bought and registerted in January 2016 just a few months after it launched (serial# 4HM15AEB000D9).
If I wanted to see if I can get them proactively replaced would I create another standard support ticket or wait until that email works again? Sorry to be a pain, this is just stressing me out a bit due to the types of files we use our NAS for at my company.
