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Delete existing Amazon Drive Credentials so it prompts for new ones?
Hello,
How do I delete the existing Amazon Drive authentication that is stored on my ReadyNas, so it will prompt me to re-enter the info?
I've been using the Amazon Drive backup successfully ...
Hi Grayswandir1
Your ReadyNAS was shutdown, can you boot and try to check the service again? mdgm-ntgr updated your NAS BIOS and remove the previous settings.
Everything should be working back to normal. You might see some side effects on updating the BIOS though.
Regards
I've tried Firefox, Chrome, IE11, Edge on the main Windows PC, a second Windows desktop, a brand new out of the box laptop, and an iPad Chrome browser. Same issue with every single one of the them. Attempting to turn on Amazon Drive does nothing.
I can turn on every other Cloud option on that page and it prompts with a popup box.
Because it still alerts that the authentication is wrong my guess is that the ReadyNas thinks that the Amazon Drive service is still on, even though the button shows off.
| ue Jun 5 2018 4:50:54 | System: Amazon Cloud Drive service stopped. | |
| Tue Jun 5 2018 4:50:54 | System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive. | |
| Tue Jun 5 2018 0:05:01 | Volume: Disk test started for volume data. | |
| Tue Jun 5 2018 0:00:04 | Snapshot: Snapshot c_1528171203 was successfully created for share or LUN XXXXX | |
| Tue Jun 5 2018 0:00:04 | Snapshot: Snapshot c_1528171203 was successfully created for share or LUN XXXXX. | |
| Tue Jun 5 2018 0:00:03 | Snapshot: Snapshot c_1528171203 was successfully created for share or LUN AmazonCloudDrive. | |
| Mon Jun 4 2018 21:19:24 | System: Amazon Cloud Drive service stopped. | |
| Mon Jun 4 2018 21:19:24 | System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive. | |
| Mon Jun 4 2018 20:25:51 | System: Amazon Cloud Drive service stopped. | |
| Mon Jun 4 2018 20:25:51 | System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive. | |
| Mon Jun 4 2018 19:56:16 | System: Amazon Cloud Drive service stopped. | |
| Mon Jun 4 2018 19:56:16 | System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive. | |
| Mon Jun 4 2018 19:46:15 | System: Amazon Cloud Drive service stopped. | |
| Mon Jun 4 2018 19:46:15 | System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive. |
Can you set your NAS on Secure Diagnostics Mode then provide us through PM the 5 digit port code.
Regards
Thank you, PM sent
Hi Grayswandir1
Your ReadyNAS was shutdown, can you boot and try to check the service again? mdgm-ntgr updated your NAS BIOS and remove the previous settings.
Everything should be working back to normal. You might see some side effects on updating the BIOS though.
Regards
Marc, all is well. MDGM worked his magic and Amazon Drive is syncing again. Thanks to both of you for your excellent customer support. I've been a ReadyNas owner for many years, since the Infrant days, and this one of the reasons why. Best of class support.
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