ReadyNAS 6.6.0 will not recognise USB storage device when plugged in

We reproduced the issue, and the issue has been fixed,

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evan2 wrote:

We reproduced the issue, and the issue has been fixed,

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What release will it be in?

Hi,

Can I ask what the fix is and how we cna get the fix?

Hi Justlogical,

Sorry! I don't know the official FW release schedule.

The FW fix has been verified internally.

We will have BETA FW soon with the fix included.

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StephenB wrote:

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evan2 wrote:

We reproduced the issue, and the issue has been fixed,

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What release will it be in?

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The next one (6.6.1). As evan mentioned we expect to have a beta firmware with the fix ready soon. We'd value your feedback on this.

We are having the same issue on multiple client devices and are having to reboot 6 or so to get the external drive to show up. Really need the fix.

Please try 6.6.1 Beta 1

Hi

I'm having issue with backups failing and I believe the issue reported in this thread still exists with firmware v6.6.1.

My hotplugged external USB3 drives are not recognised by the Web UI of our ReadyNAS 104.

I have the USB cable connected to the Rear Top USB port.

The last time a drive was shown as mounted was when I rebooted the ReadyNAS.

For ref, we use Western Digital MyBook Essential 3TB drives

https://www.amazon.co.uk/Western-Digital-Essential-Drive-External/dp/B0042Z55RM

The kernel log though does show when I disconnect one drive in the morning and rotate it for another.

Feb 27 08:33:39 STUDIO_NAS kernel: usb 3-1: USB disconnect, device number 35
Feb 27 08:33:47 STUDIO_NAS kernel: usb 3-1: new SuperSpeed USB device number 36 using xhci_hcd
Feb 27 08:33:47 STUDIO_NAS kernel: usb 3-1: New USB device found, idVendor=1058, idProduct=1170
Feb 27 08:33:47 STUDIO_NAS kernel: usb 3-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
Feb 27 08:33:47 STUDIO_NAS kernel: usb 3-1: Product: My Book 1170
Feb 27 08:33:47 STUDIO_NAS kernel: usb 3-1: Manufacturer: Western Digital
Feb 27 08:33:47 STUDIO_NAS kernel: usb 3-1: SerialNumber: XXXXXXXXXXXXXXXXXX
Feb 27 08:33:47 STUDIO_NAS kernel: usb-storage 3-1:1.0: USB Mass Storage device detected

But the web interface->Logs always show the destination cannot be accessed when trying to run the backup.

Checking the logs I see:

multiple backup_nnn_error.log files, each containing:

No USB storage was found at usb_port_3:3!

and also multiple backup_nnn_status files each containing the following message with the associated epoch:

BACKUP_STATUS__FAILED!!1487894742!!warn

I can send complete logs if required.

I'm not sure when this issue began, but I do remember with older versions of firmware the web UI always reported the external drives as connected/mounted.

Thanks

Sigh.. Just had to reboot the ReadyNAS again to mount the external USB backup drive in order to perform a backup. What a PITA.

Wait.. I can't believe it... Hot Swap has just worked!. I'm gonna have to perform more tests now.....