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Forum Discussion
ksatterf
Aug 28, 2016Aspirant
2.4 GHz broadcast can't connect after firmware update
I logged into my router today after moving to a new apartment and noticed there was an available firmware update. Since this is generally a good idea, I went to download it. But now nothing can con...
- Aug 28, 2016
First, did you perform a factory reset after the firmware flash? This can fix things like that.
If you have and things are still bust, then you can download earlier firmware from the support pages for the device and flash from the local file.
WNDR3400v3 | Product | Support | NETGEAR
The manual is there too, with a section Upgrade the Router Firmware
But first what does this mean?
But now nothing can connect to the 2.4 GHz broadcast of our network.The SSID is visible and nothing can connect? If you have reset the thing then the passwords will have gone back to factory settings.
michaelkenward
Aug 28, 2016Guru - Experienced User
First, did you perform a factory reset after the firmware flash? This can fix things like that.
If you have and things are still bust, then you can download earlier firmware from the support pages for the device and flash from the local file.
WNDR3400v3 | Product | Support | NETGEAR
The manual is there too, with a section Upgrade the Router Firmware
But first what does this mean?
But now nothing can connect to the 2.4 GHz broadcast of our network.
The SSID is visible and nothing can connect? If you have reset the thing then the passwords will have gone back to factory settings.
ksatterf
Aug 28, 2016Aspirant
Thanks Michael. The factory reset did fix the issue and now we're connecting fine.
In answer to your question of "what does this mean?"--we inititally hadn't done a factory reset, so the SSIDs and passphrases were preserved. Devices would recognize the 2.4 GHz broadcast, but attempts to connect would fail (devices would attempt and then just give up).
- michaelkenwardAug 28, 2016Guru - Experienced User
ksatterf wrote:The factory reset did fix the issue and now we're connecting fine.
It isn't always essential to reset. But when things do go wrong that is the first thing to try.
You can sometimes save and restore your settings before and after you reset, but if that fails, then they have "remembered" something that is not compatible with the new firmware and a complete reset is the only solution.