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Currently, my 5 ghz is password proteted but my 2.4 ghz is not. When I go and select this security option WPA2-PSK [AES] and add a password on it, it does not show that a password is needed. I would just make the 2.4 ghz unavailable except that we have products that can only be used on the 2.4. I there a way to make it secure beyond what I am doing?
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still have this problem securing the 2.4 Ghz wireless network? Have you tried resetting the router? What is the model of your router?
Please do not hesitate to let me know if you need further assistance.
> [...] I there a way to make it secure beyond what I am doing?
There should be, but how many of us know what you're doing?
> [...] I have tried resetting multiple times. [...]
"tried" how, exactly? What happened whan you did whatever you did?
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual (at least). Read. Look for "Factory Settings" and "Specify Basic WiFi Settings". Is there a non-empty passphrase for both radio bands?
I have already read through the documentation and reset to factory settings as described in the manual. That is why I have asked this question on the forum, as the current documentation was not helpful in resolving my issue.
