6300v2 can’t log into genie

[ggopher1985]

I have a notice that there is a firmware update to apply but I can’t log into genie to do anything

[michaelkenward]

I assume that you are talking about the R6300v2.

How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support

and this:

If you cannot login to your router | Answer | NETGEAR Support

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@ggopher1985 wrote:
..... I can’t log into genie to do anything

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What genie is this? It could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

Manuals are always a good place to start.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual on updating the firmware.

Or check this:

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support