This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
click on the cable connection page. And take a screen snip of that. It shows the connection back to the isp. you're getting t3 errors which can be signal issues.
also, if you have any splitters, attenuators, or amplifiers in line, remove them. Directly connect the modem to where the coax enters the home.
I have ordered the 6db one and it should arrive early next month. I'll give you un update then.
Just to add two things: I noticed that the internet always resets between 1-2am. It also cut out for 4s yesterday instead of a full reset (It also reset fully 3 other times). So this may be multiple issues, but we won't really know untill I get the attenuator.
No modem resets yet. I use the speedtest by Ookla app on my laptop. The one you reccomended requires an account ans some time spent on their forum/site. I have not done any factory resets yet. Not sure how it would help.
Originaly I had an average around 10-20 ping, 50-70 down, 7 up. Now it's between 40-50 ping (spiked over 100 last night), 27-47 down, 6 up.
I don't know if it needed time to adjust or what, but the speed/ping issue seemingly has resolved itself. I have not had other issues in the past two days since, but the DBMV still being more than 7 worries me so I am getting a splitter to see if that lowers it better than the attenuator. I'm going to give it a week to be sure of no issues though, and keep this post tabbed to give a final word then. Thanks for the help.
I'd leave it as is. 7-8dbmv is fine. mine runs a bit hot at 8-9dbmv but my connection is doesn't have errors, hits full speeds, and doesn't have ping issues. -7dbmv-7dbmv is optimal but you can be a bit out of range and still work fine.
