Can't connect with Wifi have a NetGear R6220

suehaye · ‎2017-01-16

i'm having problems connecting my wifi. I had upgraded to windows 10 and then I had to reinstall windows 8. My wifi isn't working at all. I tried to unistall and reinstall my adapter, updated, almost everything and it still won't connect. My Netgear is 1 month old.

I don't know too many computer lingo so any help will work.

DexterJB · ‎2017-01-19

Hi @suehaye,

You can try going through the setup procedure for the router. Check the links below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/22697

http://kb.netgear.com/app/answers/detail/a_id/22717

Regards,

Dexter

Community Team

View solution in original post

JamesGL · ‎2017-01-18

Hi suehaye,

1. What is the model number of your wireless adapter? Is it NETGEAR?

2. Do you have other wireless devices that work with the router?

suehaye · ‎2017-01-18

AC1200 Smart Wifi with External Antennas Model is R220

Yes my tv and a tablet and it won't connect.

I had my computer reinstall to windows 8 and it worked for like 30 mins and then it back to it again. So I know it can't be the computer and I can get online if I have the Ethernet connected directly to the modem.