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Forum Discussion

Retired_Member's avatar
Retired_Member
Feb 11, 2017
Solved

Constant amber power light on R6400 router

My Netgear R6400 router is not powering on correctly.  I use it for both LAN and WiFi connectivity.  It is not allowing internet access via either method.   Both the Power and Internet led lights a...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Apr 25, 2017

    Hi velvetwood,

     

    1. Are you referring to the Internet light (planet symbol)?

    2. Please make sure that you are able to go online straight from the modem (ISP's device).

    3. You can try MAC spoofing. Check the link below for the steps.

     

    http://kb.netgear.com/app/answers/detail/a_id/1086

     

    Regards,

     

    Dexter

    Community Team

stew6283's avatar
stew6283
Tutor
Mar 15, 2017
Called. Outside of warranty period, wanted to charge me $130 to renew support with no guarantee of fixing the router. R6400 brand new is around that cost. I was told to make sure that I never turn on automatic updates on the router and that I should never install firmware upgrades. Really? Pretty disappointed in support. Maybe we could build a house with all of our Netgear bricks.

Thanks for your reply crickiz.
  • productionhelp's avatar
    productionhelp
    Aspirant
    Jun 01, 2017

    Too many problems too soon with my R6400 router.  Purchased it at Best Buy at the end of January 2017 and it's worthless to me now.  Unfortunately, I'm past the 90-day customer support so Netgear wants to extort another $90 from me to correct the problems I'm having with this flawed product.  After reading many posts,  it appears there are several issues with the firmware updates and various other problems.  It's a shame that Netgear doesn't care enough about their customers to offer extended support at no additional charge.  Super Sad face emoji from this customer.  Shame on you Netgear!