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Orbi WiFi 7 RBE973
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Re: D6400 Mobile Devices suddenly have no www connections at all

jrpmedia
Aspirant

D6400 Mobile Devices suddenly have no www connections at all

Hi All,

 

D6400 Firmware Version V1.0.0.88_1.0.88

Purchased: 23 March 2020

 

The D6400 has been working flawlessly for 6 months and now, suddenly, no Mobile devices (iPads, iPhones, Android, other makes of 'Pads' or Tablets) cannot get a www access even though they can connect to the D6400 WIFI.

This is overt he 2.4Ghz or 5Ghz services.

 

Other WIFI Devics such as a MacBooks, PC laptops, iMacs have no problems connecting to the D6400 Wifi and getting all normal www traffic.

 

I have checked the DNS (and reset them) on the Devices, but no solution 😞

 

This issue has happened previously on a previous D6400 and the only solution was to purchase a new D6400 😮 (only lasted 14 months).

It has now happened again.

 

All sugessstions very welcome, thank you,

 

Model: D6400|AC1600 WiFi VDSL/ADSL Modem Router?802.11ac Dual Band Gigabit
Message 1 of 4
olympos1625
NETGEAR Employee Retired

Re: D6400 Mobile Devices suddenly have no www connections at all

Hi jrpmedia,

 

Good day!

 

Welcome to NETGEAR Community!

 

First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still have the issue on your smartphones? Have you tried changing the wireless channels of the modem/router? When did you last update the firmware of the modem?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,


Oliver
Community Team

Message 2 of 4
jrpmedia
Aspirant

Re: D6400 Mobile Devices suddenly have no www connections at all

3 months later you reply ?!

 

Bit pathetic really 😞

 

And then expect me to give you the answers to your own products failure ...

 

#sigh

 

 

Message 3 of 4
olympos1625
NETGEAR Employee Retired

Re: D6400 Mobile Devices suddenly have no www connections at all

Hi jrpmedia,

 

We would like to apologize for the inconvenience that this has caused you. We really feel your frustrations and disappointments about our product and we are sorry if we were unable to provide technical assistance to your case immediately. We hope that we could regain your trust and confidence in our products and give us the opportunity to give you the quality service that you deserve.
 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,


Oliver
Community Team

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