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Re: Failure Connection (Honeywell WIFI Thermostat)

Camshaft700
Guide

Failure Connection (Honeywell WIFI Thermostat)

Dear netgear community

Orbi system
Honeywell thermostat wifi

Keep getting error code wrong PWord

Searching the internet I found a bunch of netgear forum post about 2.4g. How the device your setting up the thermostat has to be on the 2.4g network not 5g
I have followed those details and turned off the ssd for the 5g. But when my phone or tablet reconnect they keep connecting to 5g. Looking in the orbi control panel I can confirm that yes They are connected to 5g.
I selected the forget network and rejoined in both devices.

I looked in the orbi control panel and I see no location to temporarily turn off 5g to link the thermostat.

What am I doing wrong ?
Any other method to turn off 5g or force my phone or tablet to join 2.4 only ?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 14

Accepted Solutions
Camshaft700
Guide

Re: Failure Connection (Honeywell WIFI Thermostat)

I can’t edit my first post to add the solution. No special characters can be used (SSID)

So some interesting information
- yesterday thermostat would join iPhone hotspot named “iPhone”
- today thermostat would not join SSId with & symbol in it.
- removed & and the thermostat connects.

I found this information below on the internet.
Honeywell thermostat invalid wifi password

If you’re receiving invalid wi-fi password error when you try to connect to Wi-Fi, please confirm the following:

No special characters have been used in your WiFi network name (SSID) – reset and rename it if necessary.

View solution in original post

Message 12 of 14

All Replies
Camshaft700
Guide

Re: Failure Connection (Honeywell WIFI Thermostat)

I added a photo as in some posts people say buttons exist to turn off ssd 

but in my CP nothing exists 

 

well keep posting updates 

Message 2 of 14
plemans
Guru

Re: Failure Connection (Honeywell WIFI Thermostat)

Some have luck with turning down the 5ghz broadcast strength and then disconnecting/reconnecting. 

Have you tried this? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 3 of 14
Camshaft700
Guide

Re: Failure Connection (Honeywell WIFI Thermostat)

Thank you
I did so some research and did find someone saying to turn down the 5g to 25% and unplugging any satellite units

Pretty crazy what extent someone has to go to for a internet of things device.
Obviously very poor design and planning on Honeywell’s part.
Message 4 of 14
Camshaft700
Guide

Re: Failure Connection (Honeywell WIFI Thermostat)

Ok
So I unplugged the two satellites so only the router is present.
Turned down 5g to 25%
Connected phone to 2.4g and verified it on or I app that phone was 2.4g
Attempted thermostat failed and PW is cut and pasted so no errors.

Going to call Honeywell tomorrow and see what they have to say. This is seriously BS going to return the piece of junk if they have no good resolutions.

Hope to see a proper netgear response
Message 5 of 14
Camshaft700
Guide

Re: Failure Connection (Honeywell WIFI Thermostat)

I do recall reading a forum post about another user trouble shooting the issue.
And he said the thermostat would join his cell hotspot.
I tried this and it worked first try
So 100% it’s a netgear orbi issue can’t recall if any of the other posts had resolved conclusions??

Would really appreciate a netgear solution for this. As it’s clearly a netgear issue.
Message 6 of 14
plemans
Guru

Re: Failure Connection (Honeywell WIFI Thermostat)

I have a honeywell t5 that joined my RBK750 without issue. 

 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 7 of 14
Camshaft700
Guide

Re: Failure Connection (Honeywell WIFI Thermostat)

Thanks I wish I could say the same.
Unfortunately I’m not the only person that has had this issue.
Mine is rrbk50

And RTH6580WF1006/W
Message 8 of 14
Camshaft700
Guide

Re: Failure Connection (Honeywell WIFI Thermostat)

Not sure if I can use a old router and turn it into a access point ?
Connect that to orbi and run the thermostat off the AP ?

Seems petty sad but since the thermostat connects to my phone. It’s clearly a orbi issue
Message 9 of 14
plemans
Guru

Re: Failure Connection (Honeywell WIFI Thermostat)

Try setting up a phones hotspot  with the same ssid/password as the router. Then shut off the orbi, setup the thermostat with the hotspots ssid (same as mesh systems ssid). Once setup, shut off the hotspot and turn on the router. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 10 of 14
Camshaft700
Guide

Re: Failure Connection (Honeywell WIFI Thermostat)

I guess I will have to shut down the orbi system.
Then set my phone as the hotspot with the same pw and ssid.
See if it will connect to the hotspot , then turn hotspot off and turn orbi on

They that tonight
Message 11 of 14
Camshaft700
Guide

Re: Failure Connection (Honeywell WIFI Thermostat)

I can’t edit my first post to add the solution. No special characters can be used (SSID)

So some interesting information
- yesterday thermostat would join iPhone hotspot named “iPhone”
- today thermostat would not join SSId with & symbol in it.
- removed & and the thermostat connects.

I found this information below on the internet.
Honeywell thermostat invalid wifi password

If you’re receiving invalid wi-fi password error when you try to connect to Wi-Fi, please confirm the following:

No special characters have been used in your WiFi network name (SSID) – reset and rename it if necessary.
Message 12 of 14
plemans
Guru

Re: Failure Connection (Honeywell WIFI Thermostat)

glad it was a simple fix! Thanks for getting back to us on what fixed it

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 13 of 14
Radarshe
Aspirant

Re: Failure Connection (Honeywell WIFI Thermostat)

You nailed it!!!! My Nughthawk/Honeywell thermostat connections was lost several weeks ago. Honeywell couldn't help. Netgear also couldn't figure out why my "password(E02 code) was incorrect. Honeywell sent a new thermostat. Ince again Honeywell & Netgear couldn't figure out the issue. I tried in total 3 thermostats(2 new) & two routers(1 new) with the same result. Netgear finally suggested getting a different thermostat because of compatibility problems. I followed the guidance of the original poster & removed any characters that were not a letter or a number. Voilá it worked!!!! Thanks a bunch.
Message 14 of 14
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