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Orbi WiFi 7 RBE973
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Firmware upgrade failed

smlapinski
Follower

Firmware upgrade failed

My current firmware version is V1.0.0.12, and the new version is V1.0.0.76.  It will let me download it onto my computer, but when I go to open it up, it says "the disc image file is corrupted."  I also tried to perform the upgrade by logging into my router and checking for an upgrade.  It will act like it is downloading, but it won't complete it.  It says "The firmware file is incorrect."  Any help would be greatly appreciated.  I already got on the community and read up on some things.  Seems that this issue is pretty common of firmware upgrades not dowloading properly, which looks like it can be fixed by downloading manually, but even downloading manually is not working.  Blessings!

Model: JWNR2000v5|N300 Wireless Router
Message 1 of 3
antinode
Guru

Re: Firmware upgrade failed

> [...] It will let me download it onto my computer, [...]

 

   "it"?  What, exactly, did you download?

 

> [...] but when I go to open it up, it says "the disc image file is
> corrupted." [...]

 

   Where in the instructions did it say to do that?

 

      https://community.netgear.com/t5/x/x/m-p/1721037#M124018

 

      https://kb.netgear.com/23960

Message 2 of 3

Re: Firmware upgrade failed


@smlapinski wrote:

My current firmware version is V1.0.0.12, and the new version is V1.0.0.76.  It will let me download it onto my computer, but when I go to open it up, it says "the disc image file is corrupted."


Sounds like you should read the instructions here:

 

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

 

Don't try to "open" the firmware.

 

Message 3 of 3
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