This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
We have the N300 Wireless ADSL+ Modem Router model DGN2200. We are trying to connect an alarm system to it but we are unable to. The alarm system provider suggested that we find out the frequency at which the router is transmitting. We are logging into the router but cannot find it. Is it 2.4 GHz? If not, is there a way to change it to 2.4 GHz?
> We have the N300 Wireless ADSL+ Modem Router model DGN2200. [...]
Hardware version ("v1", "v2", ... suffix on the model number)?
> [...] We are trying to connect an alarm system
Not a very detailed description of anything.
> [...] to it but we are unable to.
"unable" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
> [...] We are logging into the router but cannot find it. Is it 2.4 > GHz?
Yes. Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the (DGN2200) Product Data Sheet. Look for "GHz". While you're there, a User Manual might be useful, too.
Without some actual information, it's tough to say what your problem might be, but "2.4GHz" is not it. Can you get any other wireless device to connect to the DGN2200[vX]?
> We have the N300 Wireless ADSL+ Modem Router model DGN2200. [...]
Hardware version ("v1", "v2", ... suffix on the model number)?
> [...] We are trying to connect an alarm system
Not a very detailed description of anything.
> [...] to it but we are unable to.
"unable" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
> [...] We are logging into the router but cannot find it. Is it 2.4 > GHz?
Yes. Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the (DGN2200) Product Data Sheet. Look for "GHz". While you're there, a User Manual might be useful, too.
Without some actual information, it's tough to say what your problem might be, but "2.4GHz" is not it. Can you get any other wireless device to connect to the DGN2200[vX]?
> We have the N300 Wireless ADSL+ Modem Router model DGN2200. [...]
Hardware version ("v1", "v2", ... suffix on the model number)?
ANSWER: Our model does not have any v1 or v3 attached to it. So I presume it is an original version, before v1 and v3 came about (or it is a v1).
> [...] We are trying to connect an alarm system
Not a very detailed description of anything.
ANSWER: We are trying to connect to Pyronix wireless alarm system, with a wireless unit enabled.
> [...] to it but we are unable to.
"unable" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
ANSWER: I can connect to the Pyronix alarm system network with my iPhone. I can also connect to the router with my iPhone. Using my iPhone I am then trying to establish a connection between the alarm system and the router. The alarm system is supposed to connect to the router, via the iPhone. I can get through the screens asking for relevant SSIDs and passwords (all ok). The problem arises when the alarm (via the iPhone) is trying to establish a connection with the router. The iPhone screen shows a connection image blinking, and it just hangs.
> [...] We are logging into the router but cannot find it. Is it 2.4 > GHz?
Yes. Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the (DGN2200) Product Data Sheet. Look for "GHz". While you're there, a User Manual might be useful, too.
ANSWER: The frequency of the router is indeed 2.4GHz and we are currently using Channel 11. Switching to another channel (Channel 9) did not remedy the problem.
Without some actual information, it's tough to say what your problem might be, but "2.4GHz" is not it. Can you get any other wireless device to connect to the DGN2200[vX]?
ANSWER: As for connecting to the router with other devices, the answer is yes for all phones and computers that we have tried. However, we could not connect a recently-purchased kitchen appliance to our router, and gave up on that.
