Forum Discussion

Aspirant

Jul 26, 2019

Solved

Genie network map

My network Genie software was just updated to version V1.0.1.24 My Desktop with the Genie software is connected to the internet through the Lan, but the Genie's Network Map just shows '?' as connect...

TheEther
Sep 17, 2016
Xgharetx wrote:
I believe this is the same one.

http://www.zyxel.com/us/en/products_services/p_660r_compact_series.shtml?t=p

That clearly states that it's a modem router. So, the problem is that the Zyxel is blocking the ports from being opened. You either need to put it into bridge mode, if at all possible. Or, alternatively, you need to put the WNR2000 into AP Mode (via ADVANCED > Advanced Setup > Wireless AP).

michaelkenward

Guru - Experienced User

Jul 27, 2019

zayde wrote:

My network Genie software was just updated to version V1.0.1.24

You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

zayde

Aspirant

Jul 28, 2019

I am using the Netgear genie.

michaelkenward
Guru - Experienced User
Jul 28, 2019
zayde wrote:

I am using the Netgear genie.

Which one?

See above.
- zayde
  Aspirant
  Jul 28, 2019
  I couldn't figure out how to answer that question, because the only thing I got from Netgear with the Router was a disk with the Genie software, whatever kind it is.
  However, the problem seems to have been minimized: I disconnected the router completely, then turned it on again and it is picking up the other devices when I make it re-scan. I hope in future it will automatically scan when the it opens.
  
  Thanks for trying to help.