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JohnFairfax's avatar
JohnFairfax
Aspirant
Apr 25, 2018
Solved

Cannot access my router settings (log-in) in any way (factory reset'd several times)

Hey everyone, before I start I want to apologize if this is not the correct section to post this thread.   The router I currently own is this one (click here) and I simply cannot access my router...
  • antinode's avatar
    antinode
    Apr 26, 2018

    > The router I currently own is this one (click here) [...]

       Why not simply type the model number?

    > [...] all the login infos I've looked up in google won't work. [...]

       That non-description conveys no useful information to the
    non-psychics in your audience.

    > [...] I got a message saying "Your conenction is not secure" [...]

       That's normal when using "http://" (not "https://") with a modern Web
    browser.  And what did you do then?  Continue?  Quit?

    > [...] [My ISP provided me this Netgeat router, I didn't buy it by
    > myself]. [...]

       If the router is running ISP-specific firmware, then the usual
    Netgear (retail-router) default credentials might not work.  In that
    case, your ISP might be the best source of information on it.

    > [...] After factory reset I got the default SSID and PW of the
    > network, [...] I'm stuck with a SSID called "SureWest-f1" instead of
    > the custom SSID I want.

       If the settings reset gave you a default SSID of "SureWestXXX", and
    not "NETGEARxxx", then it sure looks to me like ISP-specific firmware.
    Regarding SureWest, I know nothing, but a quick Web search for keywords
    like, say:

          surewest router password

    might find more relevant information than you'll get from a pure Netgear
    source.  For example:

    https://tpsconsulting.blogspot.com/2014/12/consolidated-communications-cci-router.html

    which suggests "admin" and "cciadmin".

     


    > [...] I'm looking to change my router's MAC Address [...]

       That could be possible if you could get into the router's
    administration web site.