Forum Discussion

Follower

Aug 30, 2020

My WiFi password got changed automatically

This morning, all of a sudden, my wifi password got changed without my knowledge. Obviously, the first thought would be if someone else changed, but that is not possible at all, as I was the only one...

olympos1625

NETGEAR Employee Retired

Dec 31, 2020

Hi dwn7,

Thank you for reaching us. This is kind weird though. We have a MyNetgear account and the password is still the same for the past year. We won't say that someone is hacking you yet. Have you tried it on your other devices like a laptop or PC?

Please do not hesitate to let me know if you need further assistance.

Regards,
Oliver
Community Team

olympos1625

NETGEAR Employee Retired

Jan 02, 2021

Hi dwn7 and VS71,

Please try to downgrade the firmware. Follow the steps from the link below:

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

Download Link: https://www.downloads.netgear.com/files/GDC/RAX50/RAX50-V1.0.2.66_2.0.42.zip

Note: If this the same behavior, please reset the router for a full minute.

Please do not hesitate to let me know if you need further assistance.

Regards,

Oliver
Community Team