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I bought and have used my N600 with Comcast over the last year in Chicago with no problems. I moved to Dallas yesterday, and attempted to get my internet set up. Hooked everything up, called Time Warner (TWC) to give them the MAC address, but we could not get it working (even though Netgear and TWC say that it I compatible). They say they can see that everything is active and looks fine on their end, we tried factory resetting the router, but can't get it to work. They want to send me one of their modems/routers. I can connect to the router via an Ethernet cord and wifi, but when I try to access the Internet, nothing comes through. Looked through the router site, through Genie, but could not figure out how to get it to work. Any advice?
We had previously tried doing a factory reset, but that didn't work.
But I have a update - the Time Warner Cable modem/router came, I plugged it in called TWC, they activated it, I was able to connect to the internet, I plugged in the N600, and then asked them to verify the MAC address, it took a few minutes but started working.
Perhaps it was a MAC address issue, but I think there was something that they activated on their end.
Since you mentioned about giving the MAC address to your ISP, is this the MAC address of your computer or the Netgear router? Can you get online without the router? If you do, I suggest that you try to spoof the MAC address of the computer that can get online. Kindly follow the steps here.
It was the MAC address of the router. I cannot get online while connected to the router (although I can get online via my phone's hotspot). I cannot connect via WiFi or Ethernet cord.
@DanH3 how about getting Internet access when you connect your computer directly to the modem? What is the exact model number and version of your Netgear device?
If you can connect to the internet with your laptop directly connected to your modem, then try MAC Address spoofing on your router, with the MAC Address of your laptop. Have a look at Page1-7.
If you have not already done so, I would reflash the router and go throught the connection Wizard. Failing all these steps, I would reconfirm with you ISP that they entered the correct MAC address for your router..
We had previously tried doing a factory reset, but that didn't work.
But I have a update - the Time Warner Cable modem/router came, I plugged it in called TWC, they activated it, I was able to connect to the internet, I plugged in the N600, and then asked them to verify the MAC address, it took a few minutes but started working.
Perhaps it was a MAC address issue, but I think there was something that they activated on their end.
