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Re: NETGEAR USB Control Center utility for MAC OS X El Capitan
Another unsatisfied user. I replaced an Airport system with Netgear R6400 thinking it was an upgrade.
Funny data point: My HP 2025 worked just fine for the first 2 weeks I had the R6400. Everything had been set up using the Airport and I was pleasantly surprised that everything worked fine when I plugged the R6400 in. No configuration necessary. Then yesterday the printer stopped working. I ran into the same brick wall that all of you have. I deleted my printer and reacquired it using bonjour. It configures itself and looks ok, but it does not print.
I've been a computer professional for some 40 years now. I am the original author of Graphtrix from way back in 1979. I know printer drivers intimately. This is going to turn out to be a very very small fix. I'm guessing that there is some ack packet that is misconfigured. This should be a day's work or less for a competent person with access to the source code. It is clear that there is no urgency to this problem from Netgear's end. Not sure why, when such a large slice of the pie is dropping on the floor.
Re: NETGEAR USB Control Center utility for MAC OS X El Capitan
Has anyone received an explaination for this failure?
I was commited to Negear... I have their Docsis 3 Modem, AC Router & Extender, and a large Switch... and these are the latest iterations with a long history of acquisitions. If they're not supporting Apple users I would certainly like to know this so I can find an option that does.
Re: NETGEAR USB Control Center utility for MAC OS X El Capitan
And on what basis is this information ? And if this is the case then its a bizarre statement,i.e. just when is the next 'version' of OSX? and exactly what does 'next version' mean, Apple are pushing out OSX updates and releases on a weekly basis so this is great news as we'll have it very soon haha, or does it mean the next MAJOR release which could be a year or two .
This is all very strange and frankly the lack of response from Netgear on this forum is disgusting and arrogant treatment of a very large section of its customer base.
COME ON NETGEAR WHY DONT YOU RESPOND?
BTW this "information" came from someone who only registered today and has made only this one post so doesnt look like its an official Netgear statement. Would rogerleestudios care to comment and enlighten us all?
Re: NETGEAR USB Control Center utility for MAC OS X El Capitan
To tell us this after more than a month of having said code, shows either the ineptitude of your developers or very poor customer relations. I am about at my wits end, I have one computor that cannot print wirelessly, and another that I cannot do the proper upgrades for fear of losing its printing abiltiy.
Re: NETGEAR USB Control Center utility for MAC OS X El Capitan
The Netgear USB control utility is not working for my mac with the lates El Capitan OS X. The installation "is incomplete" has this issue been resolved as of several months ago? where is the new install program??
Re: NETGEAR USB Control Center utility for MAC OS X El Capitan
This is just totally embarrassing for Netgear, what a pathetic company. Do they SERIOUSLY believe we would swallow this pathetic and utterly FALSE excuse?
Can you imagine a slick and professional company like Apple either deliberately or accidentally forgetting to include USB driver details when they released their source code? And even if they did, are Netgear seriously asking us to believe they sat back for nearly 6 months without ONCE going back to Apple and asking for the information? I know what I would say to my software developers if they'd waited 6 months for info...YOU'RE FIRED.
This is an utterly ridiculous EXCUSE and frankly its really insulting of Netgear to actually believe we'd swallow this.
As I've said before I note that not a single person from Netgear has had the guts to come on this forum and give us the real information.
Even if this gets resolved today...this is the last piece of kit I'll ever buy from Netgear, they cant be trusted.
Well done Netgear, keep it up and you'll have no customers left then you wont have to pretend to provide support and wont have to make up ridiculous, pathetic excuses will you!
Re: NETGEAR USB Control Center utility for MAC OS X El Capitan
Hi John - I work for NETGEAR. Patrick did receive your email and forwarded it to me for action. I will ask someone in our customer care team to investigate this. Someone should reach out to you before the end of the day on Monday. I apologize for the delay.
