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NETGEAR USB Control Center utility for MAC OS X El Capitan
NETGEAR USB Control Center utility v 2.22 is not compatible with MAC OS X El Capitan, where to download or make NETGEAR USB Control Center utility with the new MAC OS X ?
Hello All,
You may now download the official release of the USB Control Center Utility for MAC OS 10.11 and above from the link below.
Just thought I might report on what happened when I sought the beta.
Only able to obtain a support phone contact number (from Australia) via a website that gives these for a large number of companies. The Netgear website seems to not publish these.
Hours (literally) spent on phone trying to get through to Support and then to get them to understand what they needed to do (just give me access to the beta). They did no know anything about this problem and the first 2 could not even locate the case number we were given by Elaine. They reminded me that my 90 days of free support had expired for my router (one of four Netgear routers I have) and one even asked if I was interested in purchasing support! Also, they were avoiding passing me on to Level 2 support even though I kept requesting this. Spoke to 3 people (plus 1 Supervisor in background) before really helpful Gokul (who knows Elaine) phoned me back and then passed request on to Level 2 Support.
Was emailed a link to an Agreement (including NDR) I had to agree to. Then sent a link to the download. This produced a .rar file (rather than using zip which is native on macs) which I had to get a program to unpack (used "The Unarchiver" from the App store).
Executed the installer, but it seemed to achieve nothing. Ran uninstaller and installer again, but no result. Notified Level 2 Support.
No problem on my system as a result. I run latest Sierra (10.12.1) on an iMac (27-inch, Late 2012).
Suspect "beta" is more like an "alpha".
CharlesinAustra I have also made a follow-up on your case.
Hello,
Thought I might give another update. There was a bit of to-ing and fro-ing with Support up to 22 Dec, with them basically asking for more info and saying that it worked OK for them.
I have heard nothing since, so today I thought I might try a few more things.
I reran the v.2.35 Installer with same result (seemed to do nothing, as before). Then I went into the package contents of the installer and ran the installer again from there. After being asked to close the USB Control Center (which did not appear to be open, so I opened it from the package contents and then used Quit from the menu bar) the installer then ran and requested a system restart. After that I successfully tested both printing and scanning from my ancient but terrific print quality Canon MP630 printer (USB connected to a R6300 v2 bridged router).
It looked to me like a problem with the .dmg installer file unpackaged via "The Unarchiver" app from the .rar file downloaded from Netgear Support contact. My guess is that the Developers did not start from a .rar file when they tested. I have sent feedback to Support.
At least we now know that there is a successful fix, that perhaps just needs to be better packaged for distribution.
Best wishes, Charles.
Thank you for the update!
Thanks for the update. It's nice to finally hear something from someone about this beta. Hopefully it will be more formally rolled out soon. Lord knows we've been waiting long enough for something positive to happen.
John
I thought I might give some more feedback on my experience with this issue.
I got this response from April in support (to my feedback on their .rar file beta solution, as reported in my earlier post of 2 weeks ago).
"According to the engineers, we did not have any other users report similar issue for other users we provided the 2.35.rar file attached to issue 13873 and they used the installer file to install the software successfully. They think for this particular case it could have just been a case that you might have overlooked the files in the 2.35.rar directory."
I replied:
Hello April, Thank you for your response.
I would remind the "engineers" of a common saying from psychologists that "De Nile (sic) is more than a river in Egypt".
The presentation of a .rar file is bad enough (as it is not native to Macs and requires a program to be obtained in order to extract it). They should have used zip which is native to Macs.
The .dmg file (which is the only one that shows when the .rar file is extracted) should have performed the install (as it did with previous versions)! It failed to do so and produced no error messages.
I had to figure out a way to find the lower level files (by "Open the installer" and then "Show package contents"). Then I executed the installer exe from the package contents (which was eventually successful). First I was asked to close the USB Control Center (which did not appear to be open, so I opened it from the package contents and then used Quit from the menu bar) the installer then ran and requested a system restart. It appears that the .dmg file did do something, but had failed.
For the "engineers" to suggest that " it could have just been a case that you might have overlooked the files in the 2.35.rar directory" looks like they expect Customers to go through the rigmarole that I went through. Interestingly, there appear to have been no responses to requests in the Netgear Community for anyone who has successfully installed this beta.
Anyway, I am done with this for now. My printing and scanning is continuing to work successfully.