NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear AC1750 Model R6400 Firmware V1.0.1.62 constantly dropping internet
Internet dropping multiple times per hour, every single day. Sometimes, not typically, the WiFi connection also disconnects. I've been working from home for months now and just dealing with it thin...
so step one
modem----PC works and is stable if hardwired? is that correct?
when reinstalling the router follow this guide:
power off modem and router. disconnect coax from modem and all cables from both. I'd recommend factory resetting the router during this step as well (push and hold reset for 7-15 seconds while the router is powered on)
reconnect coax to modem. power it on. give it several minutes.
connect lan cable from modem to wan port on router.
power router on. give it several minutes
then try setup. Make sure the pc is hardwired into the router. That wireless adapter has issues and we're onto step 2. which is hardwiring a device into the router and getting it working. NOT wireless.
Update....
Resetting the router has fixed the issue. This took more than 1 try as I did not realize I had to hold the paperclip in for 7 seconds, but not a single internet drop since.
Perhaps NetGear should suggest trying this 1st. :womanhappy:
Much thanks for your time and assistance!!
glad to hear it worked!