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Netgear R6400 no internet

NConway0805
Aspirant

Netgear R6400 no internet

Hey guys, I need a little help with my router. I’ve had this router for over 4 years and the other night I was playing a game and out of nowhere it completely shut off. Did the full unplug modem and router, plugged modem back in, waited 2 minutes then plugged router back in and waited 2 minutes. Still nothing. Not sure exactly what happened but your help would be greatly appreciated!
Message 1 of 5
plemans
Guru

Re: Netgear R6400 no internet

What are the led's on it doing? (all of them, color/blinking/etc)

What modem/gateway is it connected to? 

Are wired devices able to work?

Message 2 of 5
NConway0805
Aspirant

Re: Netgear R6400 no internet

All LED’s are white like they’re supposed to be. The second from the left sometimes flashes red, but I’ve seen it do that multiple times. The modem is a Hitron Spectrum EU2251
Message 3 of 5
plemans
Guru

Re: Netgear R6400 no internet

2nd from the left is the internet connection

Try a different ethernet cable from modem/router. 

Are you able to access the router gui? 

Message 4 of 5
NConway0805
Aspirant

Re: Netgear R6400 no internet

Yes, I can access the GUI but it shows everything’s green and showing I have connection. Says I need to upgrade the firmware but when I try to do that it says it’s already up to date, but still on a later version. I’ll try to switch my Ethernet cable up.
Message 5 of 5
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