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Netgeat AC1600 Router Modem

BabyA
Initiate

Netgeat AC1600 Router Modem

Netgear AC1600 Modem Router purchased in August 2020.

 

I am frequently losing internet service. Some days it's up and down and back within 5 minute increments and may do that for an extended period.  Then I'll get a stretch of many hours with no internet issues. 

 

I've called the internet provider multiple times, and they say the issue is on my end. The router. (Although I note that I have more trouble keeping a connecting during peak usage times. Hmm.)  They say their diagnostics (or whatever) indicate the router is shutting off and restarting repeatedly at times (but if the router is glitching, why wouldn't it glitch constantly?), with some reference to repeated discovery request attempts to get internet IP addresses.

 

I've doublechecked all power connections for the router -- no issues.  The router/modem is plugged into a surge protector.  I keep thinking it's not the router and probably the internet service (I'm in a small rural mountain community in NM), but has anyone heard of an issue with this model where the router has power glitchesk, which then affects the internet connection?  Is there any way to check for this issue using the Netgear phone app?

 

On a side note, I have many devices (19) connected to this router. Maybe it's just not powerful enough to handle all my gadgets? If my internet connection is dropping because the router/modem is overloaded, can someone recommend a Netgear produce that would perform better?    

 

Thanks.

Model: C6250|AC1600 WiFi Cable Modem Router
Message 1 of 4
FURRYe38
Guru

Re: Netgeat AC1600 Router Modem

Netgear has set up a community forum specifically for the Cable Modem products. Most of the people who watch that forum are more likely to have experience with Cable modems and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

 

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you.
Please move this thread to the Cable Modem forum. Thank you.

Message 2 of 4
BabyA
Initiate

Re: Netgeat AC1600 Router Modem

Thanks Furry. Will follow your guidance, including putting my post in the cable section.  Thx!

Message 3 of 4
FURRYe38
Guru

Re: Netgeat AC1600 Router Modem

👍

Message 4 of 4
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