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PLW1000v2 connected but no internet connection
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PLW1000v2 connected but no internet connection
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Re: PLW1000v2 connected but no internet connection
> Model: PLW1000|PowerLINE 1000 Wireless adapter
https://community.netgear.com/t5/x/bd-p/home-powerline
> Devices not connecting to internet. [...]
_Which_ "Devices"? When you do what? Do these (unspecified)
"Devices" get IP addresses? Are they connecting to your (unspecified)
router? Other devices _are_ "connecting to internet"?
A vague description of what does _not_ happen is less useful than a
clear description of what _does_ happen.
> [...] I have checked that all the lights on the adapters [...]
To what, exactly, are your "the adapters" connected? What, exactly,
is connected to what, exactly? (Hint: If a device has different types
of ports, then "connected to device" is not enough detail.) Is there a
router involved someplace?
> [...] Not sure what else I can do?
Often a good start:
https://en.wikipedia.org/wiki/RTFM
Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual (at least). Read.
Look for the LED descriptions and "Troubleshoot". Further reading might
not hurt, either.
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Re: PLW1000v2 connected but no internet connection
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Re: PLW1000v2 connected but no internet connection
Hi Mikaere13,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. I would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device Serial number: Both powerline adapters. Also, please make sure both adapters are registered to your MyNetgear account.
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
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